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Debt Review Agent/ Deceased estate Administrator -

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7 months ago489 views

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General Details

Location:

Johannesburg CBD, Johannesburg

Advertised By:Agency

Company Name:Isilumko Staffing.

Job Type:Contract

Description

A top Company in the banking industry is looking for an experienced Debt Review agent, who is comfortable with working rotational shifts and alternate Saturdays and Public holidays.

Requirements

Matric
NQF Level 5 Banking credits
At least 2 years' experience in Debt Review.
Must have full knowledge of Debt Review (from liaising with debt collection agencies to Dealing with insolvency and Sequestrations)
Regulatory Exam RE5 will be advantageous.
Must come from one of the top banks.
Must be great at objection handling.
Must have excellent English Communication.

Must be available to start Immediately.

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTQ4ODcxNDc4P3NvdXJjZT1ndW10cmVl&jid=1684884&xid=1948871478

Id Subtitle 1235016424

Isilumko Staffing.

Selling for 2+ years

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Collect outstanding debt and liaise with clients to ensure prompt payment from them by reconciling accounts and forwarding necessary documentation. Primary Responsibilities for the Role Daily Management of Debts and Collections for allocated customersSwitchboard Assistant/Back-up dailyEnsure that debts are paid in a timely mannerCollect overdue invoices (Maintenance, Hardware, Dockets, Bounced Debit orders, Installations, Repairs etc.) by Telephone, email & letter within agreed timescalesMaintain and regular update of customer master dataIdentify changes in payment patterns and propose action to avert indebtednessEnsure that all transactions/payments are compliant with SARS and International RegulationsHandle disputed bills and negotiate to bring payment within agreed termsProvide accurate advice on billing queriesRespond promptly and completely to both client and internal enquiresPropose write off of irrecoverable accountsProviding ad-hoc reporting as and when requestedAdvise on posting of payments and allocation as requiredEnsure monthly processing deadlines are met as requiredAssist in sending out of monthly statements/letters as may be agreed from time to timeMaximize cash collection across RegionsUndertake account reconciliations as requiredPrepare Handovers for delinquent accounts & prepare files for transfer to the Debt Recovery Dept. (Attorney)Prepare copies of invoices and statements on request per customersCheck bank-statements to establish paymentsSuggest to Management to put STOP SUPPORT on Customers who have not paid their accounts.Suggest to Management to Take customers OFF Stop Support if/when neededReport on status of Age Analysis at meetingsAdministrative duties, including professional electronic communication with clientsMeeting monthly and yearly targetsUpdate customer comments with all debt collecting and other communication Minimum Qualification and Experience Requirements Matric / Grade 12 / EquivalentFinance or Credit Management qualification will be advantageousMinimum 1 years’ experience in credit controlKnowledge and understanding of debt collecting proceduresAbility in dealing with clients at all levels, including corporate entities and high net worth individualsAbility to prioritize in under pressure environmentConfident personality who is able to operate at all levelsExcellent communication skillsA self-starter who is pro-active and can set and achieve goalsAbility to recognize potential risk to the Firm and escalate it. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjM2NzQzNTM/c291cmNlPWd1bXRyZWU=&jid=1208228&xid=963674353

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Minimum requirements: (Qualifications and Experience) Grade 12Proficient in MS OfficeProficient in MS PowerPointRelevant Tertiary qualification (added advantage)Numerically orientatedAdvanced proficiency level with Microsoft ExcelBasic statistics knowledgeNobel University Job description: Keep dialer downtime to a minimum and ensure any issues are communicated to IT & General Management immediately.Create a dashboard of unique campaign performance metrics, set performance benchmarks/thresholds and monitor and report back on outcomes.Manage dialer functionality including blended, inbound and outbound campaigns.Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.Monitoring the team and agent performance through blended/dialer system and maintain maximum productivity with minimum idle time.Daily performance reporting delivered to the operation.Optimize call abandon rate.Oversee average call duration and identify anomalies for further investigation and review.Providing analysis to the Operations Leadership help increase performance and productivity across the floor.Present, explain and gain support for changes to the dialer strategies or processes based on analysis.Analyze data files and best dialing times to keep the operation as productive as possible.Constant monitoring of agent activity to ensure maximum productivity is achieved.Pacing strategy utilized for campaigns where necessary.Maintenance of dialer templates and provision of these to the business where necessary.Proactive dialer feedback to Team Managers to provide an accurate picture of dialer activity.Continually analyze campaign and agent performance to identify opportunities to increase contact rates and subsequent rpc’s.Meet deadlines for reporting and that the reports are accurate and presented to highest standards. Required work minimum experience; 3 years previous Dialler knowledge or 3 years Risk (Campaign) knowledge Technical and behavioral competencies required: Technical: Ability to oversee a Retail OR Bank OR Specialized Lending OR Telco OR Public Sector dialing strategy framework, and provide campaign insights to validate vertical strategy.Good knowledge and understanding of:CollectionsNational Credit ActDebt Collector ActAbility to define own contribution in the context of overall business performance.Ability to provide Industry/best practice insights into dialing strategy to facilitate Grou... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTExODY5NDE1P3NvdXJjZT1ndW10cmVl&jid=1080499&xid=1111869415

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Debt Collector - Permanent Position in Johannesbu

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We are seeking skilled and experienced Debt Collectors to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach. Responsibilities: You will be working Monday - Friday from 09h00 - 18h00 as well as 2 Saturdays a month from 08:00 - 13:30 Proactively contact customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customers Analyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactionsAdapt to changes in policies, procedures, and strategies related to debt collection Requirements: Proven 5 years experience collecting from businesses High school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanor when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTYyMDI0ODI/c291cmNlPWd1bXRyZWU=&jid=1619994&xid=356202482

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