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We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients.Summary of the role:Due to our growth with our new partnership with Standard Life, we will be recruiting multiple Customer Service Representatives each month throughout the year.We are based in Standard Life House in Cape Town City, easily accessible by train or bus and car parking is available nearby.We offer a hybrid working environment combining office based and working from home or office after the initial onsite training.Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives!Flexible hours are available to suit your availability, work life balance and wellbeing.Salary for the role is up to R23,000 per month, based on skills and experience.Benefits:We offer 25 days holiday (including holidays).Eligibility for an annual discretionary bonus scheme.A contributory company pension scheme.Excellent employee wellbeing and assistance support programmes.A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services.Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).What you'll be doing:Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.What we're looking for:Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.If interested in applying for the position and you want to be considered, please email your application to: recruitment@ergroupza.co.za
18h
1
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Technical Customer Support Agent - Electrical position has become available within the support centre.Responsibility:The successful candidate should possess the following:
• Knowledge and understanding of electrical wiring.
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Basic Qualification in Electrical Engineering
• Customer service / call centre / general administration experience (advantageous)
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Electrical Wiring – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: TechnicalCustomerSupportAgentElectrical150923Consultant Name: Recharger Recruitment
20h
1
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Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent - Team Leader position has become available within the support centre.Responsibility:This critical role is to ensure customer standards are met for the business. The successful candidate will be responsible for leading a highly dynamic team that is responsible for customer queries. The incumbent will ensure the team executes all queries and ensures these are resolved timeously and to a high degree of quality.
• Ability to lead and manage a high performing contact centre team.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Knowledge of contact centre platforms.
• Working knowledge on staffing and shift work.
• Provide sound customer service within a technical product environment.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Ability to meet team targets.
• A critical thinker and good problem-solving ability.
• be comfortable working in a fast-paced environment.
• Ability to multitask.
• Ability to manage stakeholder expectations.
• Strong written and verbal communication skills
Candidate Requirements:
• Experience and Qualifications:
• Matric
• Tertiary qualification (advantageous)
• Previous contact centre experience
• Clear Credit and Criminal Record
Required Skills:
Administration: 1 - 2 years
Management experience – 2 years or more
Customer service – 3 years or more
Market related salary with company benefitsJob Reference #: CustomerSupportteamleader150923 Consultant Name: Recharger Recruitment
20h
1
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Legal Administrator - Customer Support Position has become available within the Support Centre, to complete legal administrative responsibilitiesResponsibility:• The successful candidate will be responsible for, giving pro-active, professional, competent and effective legal support.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Strong written and verbal communication skills, with leadership capability.
• Provide legal advisory support, guidance, and information for all business units as well as the strategic support group on legal matters,
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Knowledge of regulatory / commercial laws
• A critical thinker and good problem-solving ability
• Ability to work individually or as a team.
• be comfortable working in a fast-paced environment.
Candidate Requirements:
• Experience and Qualifications:
• Matric
• A bachelor’s degree in law – LLB or similar (Advantageous)
• Post articles experience – 1 - 2 years (Advantageous)
• Clear Credit and Criminal Record
Required Skills:
• Administration: 1 -2 years
• Commercial Law – 1 year or less
• Post articles – 1 – 2 years
Market related salary with company benefits
Job Reference #: CustomerSupportLegalAdministrator150923
20h
1
SavedSave
We
are a state-of-the-art Vehicle Tracking Company seeking candidates for our
inbound call centre.
Candidates
must be customer service orientated, must have a phenomenal attitude, good
phone ethic and a desire to grow.
-
Candidates must be able to work different shifts (control room runs 24/7) - out
-
Must be able to start immediately
-
Candidates who apply for this post should stay in the Table View/Blaauwberg area/surroundings.
When
applying please use this as your subject line - PINPOINT TRACKING CONTROL ROOM
Please
email CV to info@pinpointtracking.co.za
6d
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This company is known for developing people and giving them a chance to break into the SA's biggest sector, with the most opportunity. Looking for either a recent graduate with some phones-based customer interaction behind them, or someone with a solid amount of phones-based customer experience.Job Title/Location: Customer Service Consultant, Durban CBDSalary: R14,000 - R15,000 + bonus + pensionWFH: Working week is 3-4 days office, 1-2 days WFH. Training is 100% office-basedRequirements: Strong telephone-based experience in any sector. Graduates also considered with again, some phones-based customer service experienceRole Snapshot: Liaising with new/prospective customers, answering queries, promoting product benefits and about 20% of your time is admin related. This is not a sales role, focus is 100% customer service.The Company: Our client is a highly professional business of 100 people who base their customer services model on just that, first rate customer service, as opposed to the hard sell. Mortgages and Investment/Savings products are their key markets and this role exposes you to both.The Role: This Customer Service Consultant role is based around acting as the initial point of contact for prospective customers and intermediaries regarding the products and services offered by our client. You are responsible for outlining the benefits of the relevant products and services, but without 'selling or offering advice’. A real focus on providing information through 1st class customer service - the main elements of the role are as follows:Maintain good knowledge of all products and servicesDeal with telephone calls promptly, accurately and efficientlyPromote products and services, but without 'selling’ & carry out market researchIssue relevant literature, illustrations and application formsProactively follow up enquiries & call existing mortgage customersContact customers periodically regarding services and productsOccasionally attend events and other functions to promote products and servicesHours: Monday to Friday, 9am - 5.00pm.Skills / Experience Required: For this Customer Service Consultant role our client will consider people who have strong telephone-based experience and recent graduates who have some customer service experience. Some phones-based experience. Good MS Office experience is required, along with an eye for detail and the ability to work accurately within a fast-paced environment.Additional Information: This Customer Service Consultant post is a great opportunity for career progression. Salary is R14,000 - R15,000 along with an annual bonus.R10,000, good company benefits including pension, professional study sponsorship and free car parking. Great team environment, fast-paced role and genuine chances to develop within this team or the wider business.Send through
your application to: recruitment@ergroupza.co.za
14d
Recruiting exceptional Call Centre sales Development representativesDo you have what it takes to join our high-performing call center? We are in the process of hiring a team of dynamic Sales Development Representatives.This is a work from home position. and the position will involve Cold-Calling top business executives and scheduling appointments with them.To be considered for this role, you must have:A Quiet workspace free from interruptionsA Reliable laptop High-speed internet. Additionally, we require candidates with prior experience in cold-calling or sales.If you are excited by this opportunity and ready to join our team please send us your details via our WhatsApp line
3d
2
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FRONT DESK / RECEPTIONIST is a professional who is the first point of contact for all customers of a business. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies. Stain Digital And Imaging, A company based in New Centre Johannesburg, We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.The goal is to make guests and visitors feel comfortable and valued while on our premises.Front Desk / RECEPTIONIST responsibilities include:1, Keeping front desk tidy and presentable with all necessary material 2, Greeting and welcoming desks as they approach the front desk3, Answering questions and addressing complaints4, Post on our 3 updates on our 3 social media accounts daily 5. Invoice all orders regularly6. Ensure that all our social media accounts are updated daily regardless• Maintain security and safety procedures• Maintain professional appearance of reception, lobby and meeting rooms• Maintain adequate stationery and kitchen supplies• Assisting walk in customers.• Capturing of information.• Sign for Deliveries.• In charge of the Petty Cash Box.• Filing of invoicesResponsibilities:Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)Greet and welcome guestsAnswer questions and address complaintsAnswer all incoming calls and redirect them or keep messagesReceive letters, packages etc. and distribute themPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryKeep updated records and filesMonitor office expenses and costsTake up other duties as assigned (travel arrangements, schedules etc.)Invoice all orders regularlyEnsure that all our social media accounts are updated daily regardlessRequirements and skills:Proven experience as front desk representative, agent or relevant positionFamiliarity with office machines and solutions (e.g. sending email, printer etc.)Knowledge of office management and basic bookkeepingProficient in English (oral and written)Excellent knowledge of MS Office (especially Excel and Word)Strong communication and people skillsGood organizational and multi-tasking abilitiesProblem-solving skillsCustomer service orientationHigh School diploma; additional qualifications will be a plusSalary : R 3800– R4600 per monthInterested: Email: Headoffice@staindigital.comWhatsapp your CV : 0735588137 OR 0780249884
19d
1
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New vacancies available Track solutions connect Job Description: AGENTS Job Description: Full-time Salary: basic + commission REQUIREMENTS: ●Matric (or equivalent) ●Call Centre Experience (Necessity) ●Computer Literate (2 years atleast working on a computer) ●Multilingual ( Include Afrikaans, Xhosa and English) ●Must be Fluent in English, ability to articulate andbubbly personality ●Clear Credit and Criminal Records ●Must be energetic and passionateESSENTIAL SKILLS:*Excellent customer service and communication skills.*Displaying empathy and embracing company values and customer charter.*Demonstrate a calm professional attitude.TO APPLY: Bryan (0733897832)Email C.V to: tracksol@tracksolutionsconnect.co.za
1mo
Medical/GAP
Claims Assessor - Client Services & Client Services Administrator (Inbound Contact Centre)
Southern
Suburbs, Cape Town (Office based)
Salary Negotiable on
experience (R15K - R18 K CTC PM)
My client, a leading established Long-term
Insurance Corporate (Medical/Individual Life Insurance) are looking for an experienced
Medical/GAP Claims Assessor.
Fast paced, cutting edge – customer
centric environment – providing first line support to members re. Medical aid
and Individual Life Insurance queries.
Criteria:
Matric minimum + MS Office literate
Must have 2 years medical aid/insurance experience (Inbound Contact Centre) with Medical Aid claims processing and
administration experience. GAP Claims Assessing knowledge & experience (advantageous)
KPIs
As
Medical/GAP Claims Assessor - Dealing with Medical Gap products and communicating
with Medical Aid Schemes, Doctors & Hospitals.
To assess, verify and update all personal contact
information for clients including the Medical Aid details and latest
claim.Interacting with medical aids/ medical practitioners
regarding medical history and accounts required relevant to assessing the
claim. Arranging for priority claim investigations and
escalations. To assess the validity of the claim in accordance
with the terms and conditions of the client’s policy document and to make
the relevant claim notes on the system. Client Contact Centre Service Inbound Administrator Negotiable on experience (R12K - R15K CTC PM)
My client, a leading established Long-term Insurance Corporate
(Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound Administrator
Fast paced, cutting edge – customer centric environment – providing
first line support to members re. Medical aid and Individual Life Insurance
queries.
Criteria:Matric minimum + MS Office literate2 years
Medical aid/Insurance experience / Medical Aid Client Services in an
Inbound Contact Centre OR Medical Aid claims processing and administrationexperience And/ Or Individual Life Policy Admin. Knowledge andexp.GAP Claims Assessing knowledge & experience (advantageous)Excellent written
and verbal communication skills, accompanied with good negotiation skills
and effective in dealing with customers, meeting their expectations.
KPIsAs Client Contact Centre Service Consultant To be logged onto the ClientServices inbound telephone queue and web touchpoint • Resolve a minimum of 30 telephone calls per day - To strive to have
zero lost calls per day. • Answering the telephone within 2 rings and resolving the client/broker
query/request in a professional and timeous manner. • To respond to and resolve about 15 general/claim related correspondence
queries per day within a 24-hour turnaround time.
Please email your CV to natalie@careerdynamics.co.za
21d
SavedSave
New Company in PIETERMARITZBURGmarketing (face to face / social media / campaigns)Seeking young vibrant young Must be able to TALK reasonable working hours Please send c.v to nathanc.kzn@kdebt.co.za
17d
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