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Our client, a nonprofit housing institution established in 2004, offers affordable transitional and communal housing in Johannesburgs inner city and Cape Town - fully accredited by the Social Housing Regulatory Authority (SHRA). They are currently recruiting for a Housing Manager to Join their team based in Cape Town.
Job Purpose:
Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers.
Responsibilities:
Client Services Management
• Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops.
• Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control procedures
• Manage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit process Service Provider Management
• Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performance HR / Staff Management
• Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process.
• Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetings Maintenance and Security
• Review overall maintenance and security of the building, liaising with the maintenance manager on identified concerns
• Address maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performance
• Manage the buildings condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanliness Administration
• Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers.
• Process and send all documentation to the head office Social Climate Management
• Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary
• Report any major social issues and encourage tenant participation
• Address tenant behavioral issues promptly, issuing warnings as needed for violations of ...Job Reference #: 202655
2d
21
R 25,000
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Maitland Business Park Unit 14The Maitland metro is a bustling urban area located in Cape Town South Africa. It serves as a major transport hub connecting various parts of the city and surrounding areas. Situated just south of the N1 highway it enjoys a strategic location with easy access to major transportation routes. Maitland Bossiness Park is well located in the metro with good access to the park.Key Property features- Interlink Truck reticulation- Alarm System - 3 Bays On-grade- Loading bay On-grade- 5 m Roller Shutter- 5m Height to eves -Secure park- Male & Female Ablutions - Kitchenette- Office component - Boardroom- Reception- Mezan9ne above office - 80Amps One of the significant factors contributing to Maitlands significance is its proximity to the Cape Town port one of South Africas largest and busiest ports. This favorable location makes Maitland an important logistics and distribution center facilitating the movement of goods and services in and out of the city. The ports presence has positively impacted the local economy by creating job opportunities and attracting businesses to establish their operations in the Maitland metro.In conclusion the Maitland metro in Cape Town serves as a major transport hub with its strategic location and proximity to the citys port and major highways. It has transformed into a business and economic hub attracting corporate companies from various industries. The area has benefited from significant investments in infrastructure and urban development making it an appealing place to live work and do business.Property Reference #: CL12643Agent Details:Nikolai MynhardtAnnenberg Property GroupOffice 2DMatrix8 BridgewayCentury City 7441BridgewayCentury City7441
5mo
A renowned international travel and tourism company is looking for a ‘’Data Entry Clerk’’ to join their team on a fixed term contract basis at their offices in Century City, CT. Position Overview: A Data Entry Clerk is responsible for inputting data and making changes to existing data figures in digital databases. Their duties include inputting data from paper documents into digitalspreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly.Position Requirements: • Experience in data entry or data capturing is compulsory• Attention to detail• Computer literate• Proficient with admin• Meticulous• Organized• Able to work in a fast-paced environmentJob Duties and Responsibilities:• Upload information to system.• Create spreadsheets to track customer information and orders.• Transfer data to a digital database.• Update customer information in a database.• Organize existing data in a spreadsheet.• Verify outdated data and make any necessary changes to records.• Search for and investigate information contained in files.• Perform regular database backups to secure data.• Input text-based and numerical information from source documents.• Provide occasional administrative support.• Sort and organize hard copies of paperwork after entering data electronically.• Review data for deficiencies or errors.• Assist with special projects that require large amounts of data entry.• Provide data entry support across departments on an ad-hoc basis.• Type in data quickly and efficiently.Applying for Position:Only open to South African citizens.If you are interested in this great career opportunity, please send your CV to:marlize@employment-risk-management.com
10h
22
R 82,446
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Large Freestanding building with secure Yard The Maitland metro is a bustling urban area located in Cape Town South Africa. It serves as a major transport hub connecting various parts of the city and surrounding areas. Situated just south of the N1 highway it enjoys a strategic location with easy access to major transportation routes.Set over two floors the property has large open floor areas with great access to 17th Avenue and ideally located for distribution in and around greater Cape Town.Key Property Features:- 4 x Roller Shutter Doors - Dock Levelers - Goods Lift- 3 Phase Power - Yard with security gate - Ample Ablutions - Small office component One of the significant factors contributing to Maitlands significance is its proximity to the Cape Town port one of South Africas largest and busiest ports. This favorable location makes Maitland an important logistics and distribution center facilitating the movement of goods and services in and out of the city. The ports presence has positively impacted the local economy by creating job opportunities and attracting businesses to establish their operations in the Maitland metro.In conclusion the Maitland metro in Cape Town serves as a major transport hub with its strategic location and proximity to the citys port and major highways. It has transformed into a business and economic hub attracting corporate companies from various industries. The area has benefited from significant investments in infrastructure and urban development making it an appealing place to live work and do business.Property Reference #: CL12889Agent Details:Nikolai MynhardtAnnenberg Property GroupOffice 2DMatrix8 BridgewayCentury City 7441BridgewayCentury City7441
8mo
1
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CALLING UNEMPLOYED SOUTH AFRICANS! START WORKING FROM HOME TODAY!With Social Marketing you'll need no education or experience!Ypu can start earning an income part-time or full-time!Social Marketing is perfect for everyone!!! Join one of the South Africa's best FSP of 2024 for a safe and secure way to make money. - 24 Training available -Fast Start Training-R5000+ monlthy income -HIGH commission payouts-Private Legal Assistance -Biasic Medical ServiceIf you are keen and serious, you can be a successful entrepreneur!!! Contact 0773642665 ......... on WhatsApp to apply!"
17h
25
R 63,000
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Big, Bright, Clean Warehouse This Property is fully sprinklered and is Food Grade Standard.Situated Just off Voortrekker rd the Property offers great Access to all major routes.Key Property Features - Fully Sprinklered - GLA 1267- 3 x Roller Shutter - Office Component - Ample Clean Ablutions - Secure Property - 300Amps 3 Phase The Maitland metro is a bustling urban area located in Cape Town South Africa. It serves as a major transport hub connecting various parts of the city and surrounding areas. Situated just south of the N1 highway it enjoys a strategic location with easy access to major transportation routes.One of the significant factors contributing to Maitlands significance is its proximity to the Cape Town port one of South Africas largest and busiest ports. This favorable location makes Maitland an important logistics and distribution center facilitating the movement of goods and services in and out of the city. The ports presence has positively impacted the local economy by creating job opportunities and attracting businesses to establish their operations in the Maitland metro.Additionally Maitland is characterized by its well-developed infrastructure including a wide road network and access to public transportation systems. This has made it an ideal location for businesses particularly in the manufacturing warehousing and logistics sectors. The area has transformed into a thriving business and economic hub attracting a range of corporate companies and contributing to economic growth.In conclusion the Maitland metro in Cape Town serves as a major transport hub with its strategic location and proximity to the citys port and major highways. It has transformed into a business and economic hub attracting corporate companies from various industries. The area has benefited from significant investments in infrastructure and urban development making it an appealing place to live work and do business.Property Reference #: CL12703Agent Details:Nikolai MynhardtAnnenberg Property GroupOffice 2DMatrix8 BridgewayCentury City 7441BridgewayCentury City7441
5mo
18
R 18,460
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Strategically Located Industrial Warehouse with Roller Shutter Access and small office component.Located in 414 Voortrekker Business Park, Unit 5 is ideal for warehousing or Light manufacturing.The Maitland metro is a bustling urban area located in Cape Town South Africa. It serves as a major transport hub connecting various parts of the city and surrounding areas. Situated just south of the N1 highway it enjoys a strategic location with easy access to major transportation routes.Key Property Features - Roller Shutter Access- Pedestrian / Staff entrance - Neat office component - Small mezzanine with Warehouse view- Male & Female ablutions - 24h Security at entrance of Park- 80Amps of 3 Phase Power - Security Gate on entrance One of the significant factors contributing to Maitlands significance is its proximity to the Cape Town port one of South Africas largest and busiest ports. This favorable location makes Maitland an important logistics and distribution center facilitating the movement of goods and services in and out of the city. The ports presence has positively impacted the local economy by creating job opportunities and attracting businesses to establish their operations in the Maitland metro.n conclusion the Maitland metro in Cape Town serves as a major transport hub with its strategic location and proximity to the citys port and major highways. It has transformed into a business and economic hub attracting corporate companies from various industries. The area has benefited from significant investments in infrastructure and urban development making it an appealing place to live work and do business.Property Reference #: CL12656Agent Details:Nikolai MynhardtAnnenberg Property GroupOffice 2DMatrix8 BridgewayCentury City 7441BridgewayCentury City7441
5mo
SavedSave
Please see add One for Counter Sales
Company Looking to Employ a Counter Salesperson
Must Have : Matric/Equivalent
Valid Driver Licence
Good Communication Skills / Customer Service Skill
Must be Computer Literate
COUNTER SALES PERSON DUTIES :
·
Taking orders, answering questions, receiving
payment, and executing orders for customers
·
Providing excellent customer service and
resolving issues and complaints professionally
·
Selling products and increasing sales and
margins
·
Maintaining showroom displays and stock
shelves
·
Operating , scanners, and other electronic
equipment
·
Following up on sales orders and performing
sales calls
·
Following safety, health, security and
environmental standards
·
Potentially performing open/close procedures
we looking for an individual that
can work under pressure and go above required sales targets set .
a hardworking individual and
above else to have a sparkling personality as you dealing with clients .
Please Forward All CV’s to
Yoemnah@contractgroup.co.za
17h
14
R 3,000,000
SavedSave
LAST AVAILABLE UNIT OF ITS UNIT TYPENO TRANSFER DUTY Harbour Arch is a phenomenal project that is the largest real estate development since the VA Waterfront. Tower 1 is in the last phase of construction. Harbour Archs vision goes beyond housing but takes quality of life at heart to create a safe and convenient space where people can work, live and play. All facilities are part of this immaculate precinct including green parks, skate- and climb park and even elevated run tracks. Retail spaces, coffee shops creating jobs and a vibrant atmosphere is what makes Harbour Arch unique and complete, not to mention the unbeatable location from an accessibility and amenity perspective. (Hospital, Convention Center, Waterfront are all within few minutes drive. This last investment opportunity is so much more than real estate. It screams that Cape Town is in high demand and is willing to evolve and grown by attracting national and international investors. This specific apartment oriented to South West with views over Lions Head and partly Table Mountain boast exquisite finishes such as hardwood floors and marble counter tops. A spacious 1 bedroom apartment with access to sundeck, outdoor pool and gym on the rooftop and impeccable security management. Become part of the family, lets talk today.**Exclusive Mandate**Has PoolProperty Reference #: 7002001-18015Agent Details:Michiel De VogeleerEXP RealtySouth Africa13 Nankies Nook Eldoraigne , Eldo Park Estate , 157
23d
1
Our client is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment.
Responsibilities:
• Provide clarity and guidance on business process and automation policies, processes and procedures
• Analyst evaluating and reviewing existing business processes and workflows to identify automation opportunities, and inefficiencies
• Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency and overall productivity
• Support process owners, teams and peers to understand business requirements, and challenges
• Lead in the development and implementation of automated workflows and business using Microsoft applications
• Ensure data security, integrity, and compliance throughout the workflow integration process
• Identify, defining, and implementing measurement criteria for success and report on impact of automation initiative
• Partner with the relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency and accuracy of business process, workflows and automation solutions
• Maintain accurate documentation of business processes, workflows and integration automation solutions
• Participate in the execution all the process improvements by the organisation
• Provide process automation advice across the generalist range of the role
• Create and automating always-on reports on business process automation metrics and providing information on approaching automation solutions initiatives
• Support, and mentoring employees through communication, information sharing, knowledge management by creating a Community of Practice (COP).
• Research new methodologies, best practices and tools and recommend enhancements to business processes, workflows, and automation solution
• Provide ongoing support to the organisation in business process improvement and workflow implementation, deployment, and training
• Provide on-going support of deployed automated solutions
• Continuously improving automated business processes, workflows, and integration automation solutions using Microsoft tools Qualification and Experience:
• National Senior Certificate (NQF 4)
• Bachelors degree in computer science, information systems, or related field
• Relevant certifications
• At least 6 years experience in a similar automation position in a related industry
• Experience in Business Process Management, workflow and automation
• Experience building and designing solutions using Visio, Power Automate, Sharepoint, Teams, Azure, Process Advisor, JIRA, Confluence, etc
• Experience mentoring and coaching developers.
• Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business
• Experience analysing metrics ...Job Reference #: 202619
2d
1
SavedSave
IT Manager Woodstock Cape Town Hybrid
Our events client is looking for an IT Manager Information Technology Manager in Woodstock for a hybrid position (half office and half remote) to oversee the companies information technology infrastructure and systems. You will manage all the aspects of the companies IT environment, including hardware, software, networks, security, and telecommunications.
Salary Negotiable – Hybrid position
Min requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA, Cisco, Microsoft) are a plus.
Proven experience (4-5+ years) in IT management roles, preferably in a events, functions, non-profit or community-driven organisation.
In-depth knowledge of IT infrastructure, servers, networks, storage, cloud and virtualization technologies.
Strong understanding of cybersecurity principles, practices, and technologies.
Proficiency in systems administration, including experience with Windows and Linux operating systems, Active Directory, and cloud platforms (e.g., AWS, Azure).
Utilise expertise in Arduino, Raspberry Pi, and other relevant technologies to enhance event communications capabilities.
Responsibilities:
Oversee the design, implementation, and maintenance including servers, networks, and storage systems.
Ensure the reliability of all IT systems and infrastructure components.
Monitor system performance and troubleshoot issues to minimise downtime and optimise performance.
Manage user accounts, permissions, and access controls across various IT systems and applications.
Install, configure, and maintain software applications and services.
Develop and maintain system documentation, including standard operating procedures
Respond to security incidents, conduct forensic investigations, and implement remediation measures
Drive cost-saving initiatives across all IT operations, including but not limited to Google and Microsoft services, hosting, software procurement, and telecommunications.
Develop and manage IT budgets, forecasts, and procurement processes to ensure cost-effectiveness
Foster a culture of continuous learning and skill development among the IT team and end-users.
Manage and oversee event communications infrastructure
Implement and maintain wifi networks, radio communication systems, and satellite technologies crucial for emergency services.
Apply Online
Frogg RecruitmentConsultant Name: Quinton Wright
2d
1
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Flemish/Dutch market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Flemish/Dutch is re...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA2NjY3NDgxP3NvdXJjZT1ndW10cmVl&jid=1296773&xid=2106667481
2d
1
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Duties And Responsibilities (include, But Is Not Limited To)Participate in backlog grooming sessions to plan workable solutionsDesign and build new projects from the ground upWrite code that is readable, maintainable and reusableEnsure that the code complies with original requirements through demonstrations and reviewsProvide system support to 2nd line support teamMentor junior and intermediate developersManage own professional, self-development as well as pushing the team to use the latest industry standardsCode reviews of peersKey RequirementsGrade 12 /or equivalent (Essential)Formal programming qualification (Desirable)5-10 years’ experience as an enterprise C#, ASP.NET .NET and SQL Server developer (Essential)Practical experience implementing solutions with Microsoft SQL Server as the datastoreKnowledge of Agile development methodologiesFormal programming qualification (Desirable)Experience in PHP, MySQL, JavaScript would be highly advantageous, but is not essentialExperience with .NET Core (Essential)Experience in working with Microservices (Desirable)Additional SkillsWillingness to learnAttention to detailA team player attitude, ready to assist colleagues and provide constructive feedbackPlease note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3OTU4OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1781559&xid=1108_179588
2d
1
Job title: React Native Snr Developer (mobile experience)Location: Cape Town /HybridReporting Line: Chief Technology Officer Our clients technology team is a fast-moving agile team that cares deeply about the way they work, the way they treat each other, and the way they continuously learn together to improve delivery. As a Senior React Native Developer with specialization in both Android and iOS mobile application development, you will be a key asset in their team, leveraging your proficiency in React Native to architect, build, and maintain high-quality mobile applications for both platforms. Your role will involve collaborating closely with cross-functional teams to create seamless and performant mobile experiences. Main Responsibilities: The Snr Developer will lead the design and development of React Native-based mobile applications for Android and iOS platforms, ensuring consistency, quality, and performance across both.Provide expertise in React Native frameworks, implementing best practices, and guiding the team in leveraging React Natives capabilities for cross-platform development.Utilize your expertise in Android and iOS development, understanding platform-specific nuances and leveraging native functionalities when needed for optimal performance.Collaborate closely with product team, and other developers to understand requirements, translate UI/UX designs into functional applications, and contribute innovative ideas for improved user experiences.Conduct thorough code reviews, identify areas for optimization, and implement solutions to enhance application performance and scalability on both platforms.Address technical challenges, troubleshoot issues, and propose innovative solutions to ensure smooth operation and user satisfaction on Android and iOS devices.Stay abreast of industry trends, new technologies, and best practices in mobile development for Android and iOS, integrating relevant advancements into project workflows.Candidate requirements: Minimum Degree in Computer Science/Software Engineering/Information Technology or equivalent. 10+ years of Proven experience in React Native development with a strong portfolio showcasing mobile applications developed for both Android and iOS platforms.Proficient in JavaScript/TypeScript, HTML, CSS, and related web technologies.Expertise in Android and iOS mobile development, including familiarity with platform-specific tools, languages, and frameworks.Strong understanding of mobile UI/UX principles and a track record of delivering user-friendly interfaces.Experience with state management libraries (e.g., Redux, MobX) and integrating RESTful APIs.Strong problem-solving skills, attention to detail, and a passion for crafting exceptional mobile experiences.Experience working in a cross-functional agile team. Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MDc3MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1786454&xid=1108_180771
2d
1
SavedSave
Education- Degree or Honors (12+3 or equivalent) - Degree in Biology or Similar Experience in Ecology, Biological Sciences or Animal Nutrition with a minimum experience preferably in the conservation field, Game lodges or in-depth animal husbandryExperience- 5+ YearsKnowledge/skills:- Ecological and environmental conditions of the desert.- Environmental assessment with regards to ecological zones, vegetation and sustainability.- Management of wildlife and captive breeding populations in their natural environment. Including Animal feed and their nutritional value with regard to specific species.- Safety and security practices related to wildlife, their transportation and re-location.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MDgzMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1786441&xid=1108_180832
2d
1
Performance parameters
Acquiring expertise on different document types (ID/DL/Passport/Visa…etc.) for more than 200 countriesTo check and verify customers’ credentials and feed them correctly in databaseTo identify and highlight fraudulent/fake/forged documentsTo meet Service Level Agreement, AHT and quality targetsTo report any bug or issue in CRMParticipate in ideation workshop and share improvement ideasAdaptable to learn new document type, process, concept and skillsEnsure adherence to process guidelines as per agreed quality standard on all SOPsEnsure that the assigned targets are achieved as per agreed SLAEnsure adherence to Company Policies and ProceduresShould be flexible to work in a 24/7 environmentEmployee Satisfaction, people development and moraleProcess performance – as per KSFs over the monthAttrition within target levelsImprovement in quality and productivityCustomer SatisfactionAny other essential function that may occur from time to time as directed by the Supervisor
Role/Responsibility
Manage teams and ensure quality and productivity targets are metDevelop strategies on the floor for reducing attrition and improving employee satisfactionDocumented monthly performance review of Assistant ManagersConduct quarterly and annual appraisals of agents and Assistant Managers and consequently make development plans for themMentor Agents and TLs for their growth and developmentDrive reward and recognition activity on the floorDrive process improvement activity on the floor using Process Excellence methodologyReview Performance of the KPIs on a near term basis and develop plans for improvement in performanceStay in touch with the Client at the Process Owner level on regular basis to review progressEnsure compliance with internal policies and procedures, external regulations and information security standards
Competencies & Skills
Prior Back Office ExperiencePeople management and leadership skillsCapability to conduct an appraisal discussionCapability to communicate with large teamsAppreciation of the domain needs of the process and its key driversReasonable level of business perspective regarding the internal functioning of a BPOGood clien...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTAwODI3ODc/c291cmNlPWd1bXRyZWU=&jid=377177&xid=250082787
2d
1
Drive overall performance and manage Utilities & Insurance voice processes within Sales & Service. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Customer Satisfaction - as per agreed Key Success Factors.Process performance – as per agreed KSFs.Attrition - as per agreed KSFs.Quality and productivity ImprovementLevel of subject matter expertise – To be able to support team queriesAny other essential function that may occur from time to time as directed by the Supervisor.
Responsibility:
Manage teams and ensure customer satisfaction, quality and productivity targets are metMotivate team members and control attritionComplaint and escalation managementMonitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.Provide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frameClient Interaction, where required – Daily/Weekly/MonthlyEnsure compliance with internal policies and procedures, external regulations and information security standards.Collect and provide data required for various audits like GI/Internal AuditEffectively manage queue and balancing of work loads
Competencies & Skills:
Knowledge of the function, process and systemsCoaching and Feedback abilityClear written and verbal communicationEffective operations managementCustomer Service Orientation.Quality Orientation.Empathy for effective on the job coaching and feedback.
Education Requirements:
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.Minimum 3 years of work experience in Business Process Off-shoring.Should have at least one year of supervisory experience in international Voice business, preferably in the Utilities & Gas or Insurance industry.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82NTMxMzg0OTE/c291cmNlPWd1bXRyZWU=&jid=1295977&xid=653138491
2d
1
Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They seek to employ an IT Service Delivery Manager for Technology Operations who will be reporting to the Senior Vice President of Technology Services.
Basic Function
This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.
Essential Functions
Client Portfolio Management: End of End owner of key accounts from IT Service delivery perspective.IT Service Management and Delivery: Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders.Business Value Creation: Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes: Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
Major Incidents Database: Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Primary Internal Interactions
Business LeadersAll Technology Sub-Functions.Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management
Work Experience Requirements
Minimum 8 – 12 years in managing IT service delivery of large client relationship (800+ Seats)Willingness to work in a 24 x 7 environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjg2Njk2NzQxP3NvdXJjZT1ndW10cmVl&jid=1295976&xid=2286696741
2d
1
SavedSave
Our client is seeking German & English speakers to fulfil the position of Claims Handler
Job Description
Claims servicesAnswering incoming phone and email enquiriesCommunication & claims processing arrangements for medical insurance claimsEfficient start to end claims handling including data entry and invoice assessmentProvide friendly and outstanding customer serviceRespond to enquiries in a timely and efficient mannerWork efficiently in a multi-lingual and multi-cultural team
Job Requirements
German speaker with professional fluency, also in EnglishPro-active and performing well under pressureExcellent attention to detailsFlexible and open-minded to ongoing changes and trainingMatric or higherStrong computer user skills in Microsoft Office toolsSA VISA secured already, ideally
Advantageous
FSB registered – a big bonusPrevious work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage
Hours
Local office hours (Monday – Friday 9am – 5pm)
Language Assessments
Please include a written paragraph in German (not using Google Translate) – introducing yourselfA verbal German assessment will be requested after contact has been made with the recruiter
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzM5MjQyMjkwP3NvdXJjZT1ndW10cmVl&jid=1244261&xid=1739242290
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1
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the German market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and German is required. Excell...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MzQzNTUyNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1296771&xid=53435526
2d
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