Office administrator in Cape Town | Gumtree Classifieds in Cape Town

Clear All

Results for office administrator in All Categories in Cape Town

Latin Spanish Speaking Customer Service Agent

Save

Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Latin Spanish and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the...Job Reference #: 202650

Other

Save

A managed care company based in Cape Town is recruiting for a professional and motivated HR Administrator to fill this vacancy. Job Purpose: The Human Resources Administrator provides support to the business and ensures that all Human Capital transactional activities are effectively executed across the value chain. Key responsibilities may include but are not limited to: • Provide the relevant and appropriate administrative and operational support in line with the business and groups processes • Timeous and accurate capturing, updating and maintenance of human capital records on all platforms and/or systems • Participates with end-to-end recruitment and onboarding processes • Drafting of disciplinary documentation ensuring adherence to applicable processes with oversight from the HR Manager • Attendance at Disciplinary Enquiries (DE) • Participate with the implementation of an employee value proposition to drive the attraction and retention of talent • Act as a champion for the implementation of human capital policies to ensure that all decisions are fair and objective • Assist in driving people wellness initiatives throughout the business • Collaboration of information for human capital reporting • Administration of the payroll and employee benefits component of the business • Provides the relevant and appropriate HR administration support to business as and when required in line with the groups shared services processes • Champion Change Management with all stakeholders • Drive and influence the culture of the organization by assisting with various employee engagement programmes • Participate in projects as identified in line with the human capital strategy • Communication with various internal and external stakeholders Critical Skills/ Competencies: • Highly numerate • Solutions driven • Excellent Problem solving and Accuracy skills • Strong analytical skills • Meticulous attention to detail • Self-starter, motivated, takes initiative and can work independently • Excellent communicator with all levels in an organisation (verbal and written) • Confident in operating in a dynamic environment • Flexibility and agility • Resilient mind-set • Ability to adapt to different situations as they arise (adaptive thinking) • Ability to operate in a team environment • Ability to prioritise deliverable and work load accordingly (good organisational skills) • Ability to logically work with volumes of data Experience: • Proven experience as an HR Administrator in a generalist capacity • A demonstrated track record of delivering excellent results in a fast-paced, high pressurised environment • Experience in healthcare insurance, financial or administration industry knowledge of relevant legislative environment is highly desirable Education and Applicable Systems: • Matric • Diploma or Degree in HR Management is a prerequisite • Proven proficiency in MS Office packages Working hours: Flexible hybrid during the ...Job Reference #: 202660

Century City

Save this search and get notified

when new items are posted!

...

"office administrator" in Cape Town

office administrator in Cape Town (464 results)

Results for office administrator in All Categories in Cape Town