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Branding Consultant/Sales positions available – (not a call centre)

We are a dynamic promotional gifts and clothing company looking for branding consultants to grow our inbound sales team at our office based in Tygervalley area.We receive a high number of incoming leads daily, which are distributed throughout. The sales team is supported by our amazing administrative departments to ensure the sales process runs as smoothly as possible. This enables our sales team to focus on maximizing sales and delivering exceptional customer service.Requirements:· Previous sales experience is preferred but not essential· Hospitality background will be advantageous· Excellent communication and interpersonal skills· Ability to work under pressure and prioritise tasks· Outstanding analytical, organizational, and time management skills· Exceptional customer service skills· Excellent computer skills and telephone etiquette is a mustResponsibilities:· Assisting customers to purchase our products and their branding requirements· Provide exceptional customer service· Coordinate with team members and departments· Meet monthly sales targets· Process orders and sales· Understand customer demands, needs, and preferencesFull training provided.Starting salary: R9,000.00Our top performers consistently earn over R70k per month, while the average sales staff earn between R20K - R40K in commission.To apply, email your CV and a brief description to applications@brandability.co.za. If you don't receive a response within a week, consider your application unsuccessful.

2mo

Durbanville

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Spanish Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Spanish (Hespanic) and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • M...Job Reference #: 202432

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Discover many ways to work your way in Regus Links Office Park

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Property Address:De Beers AvenueSomerset West, HelderbergBuild your business in Cape Town with flexible office space in the Somerset Links Office Park. Get a fresh perspective on your business thanks to the top schools in the area and close proximity to Stellenbosch University. Stay connected thanks to a location on the N2, the main highway along the Indian Ocean coast of the country and the longest numbered route in South Africa. Drive to work stress-free knowing you can park on site. Welcome visiting clients at Cape Town International Airport which is around 30km away. Find what you need here – whether it’s a long- or short-term base.Make use of flexible layouts that are great for collaboration, as is the eclectic mix of businesses you’ll find nearby. Brainstorm with colleagues in the open-plan workspaces and when you want to step away from your desk, grab a freshly brewed coffee and enjoy it in the private patio/garden area. Bring your ideas to life in fully equipped creative meeting rooms. Rely on our friendly team who are always on hand and happy to help should you need anything throughout the workday. Relax after work with a peaceful stroll around one of the beautiful parks nearby or entertain clients with a bite to eat.At Regus Links Office Park, we can support with:• Office Space: Private, fully furnished and equipped offices for one person or an entire company and fully tailored to your needs. Options range from serviced to custom office spaces to disaster recovery spaces and day offices – with access as and when you need it.• Coworking: Our coworking spaces are designed with collaboration in mind and come with all the details taken care of. Reserve a dedicated desk or drop in and hot-desk and open your business up to new possibilities.• Meeting Rooms: Our meeting rooms offer the perfect setting for your next pitch, interview or workshop. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it.• Virtual Office: Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available.• Membership: With multiple options ranging from office, coworking of lounge access, we offer the flexibility and freedom to accommodate any workstyle. Simply walk into any location across our extensive global network and get to work – as often as you need.All images shown in this listing belong to our locations but may not correspond to this specific centre.All prices indicate ‘starting at’ pricing and is subject to change, based on selection and services included. Enquire now Property Reference #: ZAec7627Agent Details:IWGPLC South AfricaRegus Management GroupBuilding 2Country Club Estate21 Woodlands DriveWoodmeadJohannesburgMaude Street, SandownJohannesburg2198

Somerset West

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Hindi and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of exp...Job Reference #: 202642

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Dutch Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Dutch and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on th...Job Reference #: 202434

Other

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Hindi and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experienc...Job Reference #: 202641

Other

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Surgo is recruiting for an experienced Cantonese Speaking Medical Interpreter to join their remote team. Job Purpose: Candidates must be able to speak Cantonese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel. Requirements: • Well versed in both Cantonese and English (Speak, read, write) • National Senior Certificate / or equivalent qualification • SA Citizen / Valid Work Permit • Successful completion of conversation/translation competency testing in secondary language • Knowledge of Medical Terminology essential • Previous experience in a Health Care setting preferred • Ability to work remotely from home • Ability to work shifts - 24/7 Rotational Shifts Duties and Responsibilities: • Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors. • Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. • The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. • Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. • Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. • Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff. • Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. • Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. • Perform other related duties incidental to the work described herein. Salary: • Market related, based on the level of experience • Shift Allowance Working Hours: • Monday to Sunday, rotational shifts 24/7 (TBC) Should you wish to apply for the...Job Reference #: 202359

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IG’s Service Desk team are the first point of contact between end users and IT, the team are responsible for recording incidents and service requests within IG, and work to either restore service as quickly as possible, also where required, alert and / or escalate to the specialist support team. The position requires technical troubleshooting abilities and excellent customer service skills. * Triage incidents and service requests via phone, e-mail, communicator, ServiceNow. * Troubleshoot end user incidents and where possible resolve upon first contact. * Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow * The primary base of this role is to proactively work with the global Service Desk team to support the EMEA region with various aspects of the role supporting local office during periods of absence. * This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure. You will need experience in: * Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation. * Active Directory administrative experience within a medium / large organisation. * Application deployment and maintenance, including testing and documentation. * Practical understanding of computer hardware and software. * Experience working with Call logging systems e.g. ServiceNow. * Experience of Java in a desktop environment Desirable Skills: * Supporting a mobile workforce within a secure enterprise environment * Experience of general administration of Office 365 or similar * Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application * Endpoint protection products e.g. Lumension. * Experience with Video Conference solutions e.g. Polycom and presentation systems. * Microsoft System Centre Configuration Manager * Mobile Device support. * VPN support e.g. Zscaler * A strong interest in computers and technology outside of work. * MCP or Network Plus As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG: - Matched giving for your fundraising activity - Flexible working hours and work-from-home opportunities - Performance-related bonuses - Pension, insurance and medical plans - Career-focused technical and leadership training - Contribution to gym memberships and more - A day off on your birthday - Two days volunteering leave per year - 2 days monthly for self-development and your innovation ideas You will need experience in: * Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation. * Active Directory administr https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNDg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268513&xid=1555_71487

Sandton

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"call centre customer services" in South Africa

call centre customer services in South Africa (664 results)

Results for call centre customer services in All Categories in South Africa