Lodge Operations Co-Ordinator

Front Office & Reservations Assistant:

· Guest Services; check-in & out procedures

· Work out rates and packages

· Upselling

· Promote activities that are offered

· Good telephone etiquette

· Inform all departments of reservation changes & special requests

· Knowledge of Innkeeper Software

Maintenance Co-Ordinator:

· Co-ord of maintenance

· Prioritising maintenance projects

· Planning ahead of maintenance to be done throughout the lodge

· Make sure all materials are available for any projects

Housekeeping Co-ordinator:

· Lodge general areas cleanliness

· Assist and supervise housekeeping

· Make sure laundry is running efficiently

· Make sure all housekeeping supplies are available

· Make sure all areas and guest rooms are up to standard

General Skills:

· Strong problem-solving abilities

· Very competent with figures & spreadsheets

· Lead by example

· Team player

· Must be conscientious

· Extremely neat, tidy and organized

· Maintain a professional approach

· Impeccable attention to detail

· Must be able to following instructions

Creative, loves housekeeping and cleanliness

Tertiary & Experience:

· Relevant Degree or Diploma

· Housekeeping and maintenance experience 3 – 5 years

· Skilled & experienced with reservations system

· At least 3 year working experience at 5-star properties

· Excellent computer & software skills

Personal:

· Fully bilingual

· Strong operational and leadership skills

· Excellent communication skills

· Focussed, creative and passionate about the hospitality industry

· An excellent track record with contactable references

· No bad habits e.g. smoking/drinking/other

· Applications to be emailed to: accounts@thegorge.co.za