Sales Support - Telesales

We are on the lookout for a customer-oriented, experienced telesales professional who can leverage outbound and inbound calls to consistently hit sales objectives. The telesales professional at this company will be responsible for receiving incoming calls from clients, up-selling and cross-selling our products and services, maintaining a record of all the calls received and made, and assisting with enquiries from clients.

The telesales candidate must also co-operate mutually with concerned teams and departments to address clients' problem areas. Our ideal telesales candidate must be able to consistently handle responsibilities in a fast-paced environment and be persuasive. Furthermore, the telesales agent should exhibit exceptional negotiation, communication, and customer service skills.

Telesales Job Responsibilities

- Recording error-free reports of the clients' orders and accordingly processing their purchases

- Closely studying the clients' preferences and needs and having complete knowledge about the company's services and products so that they can be recommended

- Establishing and nurturing exceptional relationships with customers so that they stay loyal, advocate for the brand, and buy again

- Making phone calls to potential and existing customers persuading them to sign up for the company's services or purchase their products

- Consistently exceeding or meeting daily, weekly, quarterly, and yearly sales and call volume targets

- Uncovering leads who are serious about buying and then passing on their information to the sales team

- Overseeing clients' accounts to ensure that both new and loyal customers are happy with their subscriptions and/or purchases

Telesales Job Requirements

• Proven work experience as a telesales professional

• Exceptional consultative and negotiation skills

• Complete mastery of MS-Office

• Outstanding problem-solving and organizational capabilities

• High school certificate, equivalent, or higher

• Excellent communication skills

• Additional certifications in related fields or area of expertise will be an added advantage

• Extraordinary customer service skills

Basic + Commission

Working hours 07:45am - 16:15pm Monday - Friday.

Email CV to officemanager@waterconnections.co.za

Whatsapp / Call - 066 273 0449