Call Center Agent

The main purpose of the role will be to speak to customers that have an outstanding balances and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place

Key Responsibilities:

• Will be required to proactively contact customers both by telephone and in writing. This will require both inbound and outbound calling, most of which will involve ‘telephone dialler’ activity

• Will have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills • Work with your customers to reduce debt in a timely manner to meet agreed targets. This will involve dealing with customer’s queries

Experience, Knowledge, Skills and Attributes Required:

• 6-12 Months Debt Collecting experience with preference given to those who have previous knowledge in Collections/Debt Review.

High proficiency in verbal & written English (a neutral accent is preferred as customers are multilingual, and English being a preferred median of communication.