Maintenance Manager

Maintenance ManagerReporting to the Customer Service Team Leader, the primary responsibility of this role is to provide superior customer service and maximize sales opportunities by enhancing the customer support experience across all brands and to support the eCommerce and Support Office team as required.As part of the customer service team, you’ll be one of the first point of contacts for customers and the voice of the company, striving to deliver customer service excellence at all times. This is a full-time role, working Monday to Friday.To be successful in this role you will have: Outstanding customer service experience from within a retail environment either in-store or in a similar role A true passion for exceeding customer’s expectations Strong customer orientation and focus The ability to prioritise and multitask in a fast-paced environment Strong active listening skills with the ability to empathise Display resilience and be calm under pressure Strong ability to troubleshoot and resolve customer enquiries Attention to detail and accuracy Exceptional verbal and written communication skills Experience with a customer support software Experience with eCommerce platforms similar to Shopify (preferred but not required)in return, our client offers an attractive salary package.To ensure that your application is received and added to our ATS system, please apply online at www.zarecruit.co.za/vacancies Only applications via our website will be considered.If you don’t hear back from us within 14 days from your application please consider your application unsuccessful