Services engineer - biosafety (Laboratory)

To conduct the Services , according to Quality Management System and Accreditation requirements. To carry out sampling, testing, measuring, recording, and analyzing of results as part of a Service Engineering team.
1          MINIMUM QUALIFICATIONSAND EXPERIENCE
a)      Matric
b)     B-Tech Mechanical and / or Electrical Engineering will be an advantage.
c)      Knowledge of testing International and / or National testing standards in the clean room, biocontainment, and Laboratory industry
d)     Independently working in this field for 2 years industry specific experience within a laboratory environment or similar
e)      Working experience in Biosafety Level (BSL) 3 and 4 Laboratory
f)       Computer Literate (MS Office, Internet etc.)
g)      Strong Communication Skills: Ability to communicate effectively with personnel and customer.
h)     Valid driver’s license and passport
2.    DETAILED DESCRIPTION: 
Include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.
2.1    Customer Focus
a)      Provide excellent customer service by meeting and exceeding the client requirements as per their requests
b)      Handle queries and resolve problems within sphere of control
c)      Specifically, responsible to meet with the customer at the premises to resolve any issues i.e., Provide clients with one-to-one or one-to-many customer service as needed.
d)      Resolve customer issues within the desired time frame.
e)      Providing customer with technical advice; detecting and diagnosing new / possible problems and disseminating advisories, warnings, and new techniques
f)       Resolve customer issues within the desired time frame and follow up on customer queries, complaints etc.