EXCAVATOR PRODUCT SUPPORT TECHNICIAN

Boksburg - Qualified Mechanic/Hydraulic/Electrical Artisan with minimum 5 years' Earth Moving Equipment experience (electrical and hydraulic trouble shooting and fault finding) preferably with Construction Excavator knowledge, required to provide specialist support to dealer networks and end-users and to upskill stakeholders through technical and system training.Minimum requirements:Qualified Artisan - Mechanical / Electrical / Hydraulic essentialEngineering Certificate essentialFacilitator training advantageousMinimum 5 years' Earth Moving with Electrical and Hydraulic experience essentialMinimum 5 years trouble shooting and fault finding experience essentialValid driver's license requiredResponsibilities:Product support and technical support to Dealer NetworkAssist Dealer with technical enquiries and technical problemsInvestigate Field Information Reports (FIR) to identify notificationsDetermine cause of problem and submit FIR to factory for customer assistance and feedbackReceive and enforce service bulletin instructions to ensure complianceProvide technical support (verbal and physical) to ensure continuous operationsProvide technical support to external customers within SA and conduct continuous monitoring of service and product qualityRegular site visits to advise clients and dealers of possible problemsWarranty claims - assist Warranty Coordinator with technical queries to judge warranty claimsPerform 1st judge function on warrantiesConduct trend analysis on all warranty claims to identify possible breakdown trends