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Customer Service Consultant
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General Details
Location:
Advertised By:Agency
Company Name:Isilumko Staffing.
Job Type:Contract
Description
One of our clients are seeking a customer service consultant to join them on a contractual basis.
Requirements:
- Previous experience in customer service or call centre.
- Must be computer literate.
- Willing to work on an ad-hoc basis.
- Grade 12 is essential.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjEyNDYyMTM/c291cmNlPWd1bXRyZWU=&jid=1745073&xid=221246213
Id Subtitle 1244823561
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Isilumko Staffing.
Selling for 2+ years
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Active Ads317
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We are looking for a Operations Manager / Business Development Manager, although this is not an office based position, the Head Office is based in Randburg, Johannesburg.
Requirements:
Bachelors degree in business administration, marketing, or a related field.Proven experience in retail /buying group/franchise management or a similar role, with a minimum of 10 years of experience in a regional or multi-unit management capacity.Strong business acumen with a history of driving revenue growth and achieving operational targets.Excellent communication, negotiation, and conflict resolution skills.Solid understanding of retail operation, including sales, marketing, and customer service.Ability to analyse financial reports and performance metrics to make data-driven decisions.Strong leadership abilities with the capacity to motivate and inspire teams.Exceptional organizational and time management skills, with the ability to prioritize and multitask effectively.Knowledge of legal and regulatory requirements related to a retail business- group.Willingness to travel within the region as required.Valid drivers license and own transport
Position summary:
As the Operations Manager, you will play a pivotal role in overseeing and supporting our business operations at store level. You will be responsible for ensuring the successful execution of our business strategies, maintaining strong relationships with our store owners, and driving business growth across multiple locations.
Your primary focus will be to ensure store viability, brand consistency, provide operational guidance, and foster a positive store owner experience. This position requires strong leadership skills, business acumen, and the ability to effectively manage multiple stakeholders.
Responsibilities:
Business Support and Relationship Management:
Provide ongoing support, guidance, and mentoring to store owners.Function as the main point of contact for store owners, addressing their concerns and resolving any operational or business-related issues.Conduct monthly site visits to ensure compliance with brand standards, operational procedures, and quality control measures.Collaborate with store owners to develop and implement effective sales and marketing strategies.
Operational Excellence:
Ensure adherence to operational policies, procedures, and brand standards at all stores.Monitor key performance indicators (KPIs), such as sales, stock holding, customer satisfaction and take appropriate actions to address any performance gaps.Conduct regular audits to assess operational efficiency and identify areas for improvement.Provide training and sup...
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We are looking for an experienced Merchandiser to produce sales by providing point-of purchase and shelf management services.You will get the right product,in the right place,time,quantity and price.
Locations:
*Randburg
*Roodeport
*PretoriaCBD
*Lenasia
*Vanderbijlpark
*Soshngve
*Burgersfort
*Verweniging
*Woodmead
*Fochville
*Nelspruit
*Welkom
*Fourways
*Polokwane
*Alberton
*Crownminds
*PMB Central
*Richards Bay
*Estcourt
*Ixopo
*harding
*Empangeni
*New Castle
Age Requirement (18-35)
Responsibility:Responsibilities
Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives
Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock
Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
Maximise customer interest and sales levels by displaying products appropriately
Produce layout plans for stores and maintain store shelves and inventory
Forecast profits/sales and plan budgets
Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc
Build constructive customer relationships and team with channel partners to build pipeline and close deals
Remain up to date with industry’s best practices
Requirements and skills
Proven working experience in merchandising
Highly creative with experience in identifying target audiences and devising campaigns that engage, inform and motivate
Up-to-date with the latest merchandising trends and best practices
Excellent verbal and written communications skills
Strong listening, presentation and decision making skills
Commercial acumen and the ability to “decode” customers
BS degree in Marketing or related field
Job Reference #: MerchandiserConsultant Name: Recruitment Rise Up Management
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Store Operations Manager - Floor required for a reputable Retail company based in Gauteng
Requirements :
Retail industry experience essential (Management level)Degree/Diploma in Retail advantageousGrow market share through interaction with customers, community, suppliers and trading partners;Ensure that daily sales budget is monitored very closely and achievedAttend to customer queries and resolve them as promptly as possibleLead by example and Motivate staff dailyComply with all systems and proceduresAssist in the performing of stock take preparations
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjQxNjU1NjY3P3NvdXJjZT1ndW10cmVl&jid=1574149&xid=2241655667
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We have an exciting opportunity for a creative & experienced, dynamic individual to join the leading Homeware supplier in South Africa. We are a customer centric company, working closely with our customers to ensure we deliver a great product that offers value in terms of quality, price and design.You will be involved in all stages of the product life cycle from new product concepts, range extensions through to overseeing the production, packaging, delivery and store merchandising. You need to hit the ground running and enjoy working in a fast-paced environment. You will thrive and develop if you have excellent attention to detail, a passion for the product and enjoy interfacing with customers.
Responsibilities:• Product selection and presentation – you need to find the gaps• Staying up to date with trends and processes within the Homeware Industry.• Sourcing new factories to improve existing ranges as well as new products• Management of critical path for multiple products from costings to through production and customer delivery• Attending trade fairs and supplier visits in the Far East• Negotiating with suppliers and customers• Attending meetings with customers• Working with designers and marketing to ensure great packaging• Stock management and forecasting• Store merchandising – you will be involved at all levels of merchandising
Skills and Experience:• 5+ years’ experience in Product Development within the Homeware sector – supply or retail - essential• Management experience required• Far East factory and sourcing experience essential• Ability to travel to Asia - must have travelled multiple times previously• Fantastic organisational skills, highly analytical with strong excel skills• Process and procedures driven and an adherence to deadlines.• Project and people management skills, able to multitask at a high level• Strong communication skills• Comfortable with managing and communicating at an executive level• A passion and energy for trends, the products and a fast-paced and innovative working environment• Strong Business acumen
Minimum Requirements• University degree / Tertiary education
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjU2MDEzMDUyP3NvdXJjZT1ndW10cmVl&jid=1173079&xid=2656013052
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GENERAL RESPONSIBILITIES
Consultation with customers by phone with the objective to generate sales. Provides product, promotion & price information to clarify customer requests.Maintain customer database by inputting/updating customer dataProcessing orders as per work procedureLead follow-up & creation of quotationsQuote follow-upsReceiving shipmentsAssisting with sending statementsMaintaining stock control, stock taking and the stock roomAssisting external sales & director with sales related queriesAssists with inbound and outbound logisticsOn time completion of online academy learning path
KEY RESPONSIBILITIES
Ensuring that incoming calls are answered timeously in a friendly professional mannerWritten & telephonic sales enquiries on the company’s food and calibration products as well as following up on existing quotes for all productsProcessing client orders, arranging calibrations orders with the lab and dispatch of ordersUpskilling themself on the company’s products to a level deemed competent by their managerEnsuring that the PO’s, Proof of payment, customers, other requests and repair inbox is dealt with promptly and attended to daily including statement requestsEnsuring that all items for calibration/repair are booked into the system and handed over to the relevant technical people within a 24 hour period from receiving the itemFilling in of vendor formsFiling of POD’s and order confirmation
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