Office Administrator

We are currently seeking an Office Administrator to join a thriving team at AGN Home Improvements, a leading provider of home improvement solutions.

As an Office Administrator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.

We're looking for a detail-oriented and customer-focused Office Administrator to support our team in ensuring the smooth running of our local depot.

From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.

Key Responsibilities:

• You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
• Coordinate installation teams, trades, and customers to ensure smooth project execution.
• Monitor and track appointment schedules and installation plans to ensure deadlines are met.
• Maintain accurate records project details related to installations.
• Resolve operational issues efficiently to minimise disruptions.
• Process purchase orders and reconcile invoices.

Key Skills:

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software is advantageous.

Benefit Package:

• Competitive salary
• 25 days holiday, increasing to 33 days after 2 year of service
• Group well-being, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
• Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
• Paid time off to volunteer
• Generous Employee Product Purchase Discount Scheme
• Opportunities for career growth and development.