Team Lead - Legal Services Collections

As specialist in our fields with extensive experience in placing niche and specialized roles both Nationally and Globally, BA Personnel is known for attracting and representing high caliber candidates. Our clients base are diverse Leaders in their respective Industries and representative across all business sectors. Recruiting for a highly experienced *TEAM LEAD: LEGAL SERVICES COLLECTIONS* with extensive experience *Operations Management | ORGANIZATION* Supervise others working within established operational systems. Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up-to-date and current information. *Operational Compliance | GOVERNANCE* Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, rectify nonconformance and variances within the team as a high priority, and report and escalate issues as appropriate *Leadership and Direction | PEOPLE* Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results. *Insights and Reporting | DATA AND ANALYTICS* Contribute to the preparation of various data and analytics reports. Collect and submit reports specific to team data as part of the Management Control System. *Work Scheduling and Allocation | ADMINISTRATIVE SERVICES* Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines. Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, and follow-up on work activities of team members in accordance with operating procedures to contribute the management control system. *Performance Management | PEOPLE* Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Regularly asses