3rd Line Support Engineer

As a Tier 3 Desktop Support Engineer, you will play a critical role in providing technical assistance and support to end-users, ensuring the smooth operation of desktop systems and applications. If you have a strong background in desktop support, excellent troubleshooting skills, and enjoy working in a dynamic IT environment, we encourage you to apply.

· Direct User communication verbally and written for assistance in Software distribution, 1st, 2nd, 3rd line Desktop Support.

· Ensure IT Policies and Procedures are up to date and followed.

· Lease and Manage 3rd Party Service Providers

· Manage IT Projects for New Deployments are IT Infrastructure Changes

· To manage the country South African IT

· Manage and maintain IT Helpdesk System for tracking and reporting.

· IT Costs are managed correctly and reported accurately.

· Ensure all Hardware Licensing is up to date and monitored.

· Create and Maintain an IT Assets Register

· Deliver the in country PCI Audit Annually

· 1st line team member management

· Manage VM Server Platforms

· Ensure service remains in line with PCI requirements.

· VMware

· Networking / switching administration (Aruba / watchguard)

· Administering resources residing within Azure

· Overseeing local backups are completed (Azure MABs)

· Meraki Wi-Fi administration

· Make known suggestions / recommendations for improving service.

· Building strong relationships with customers.

· The ability to take ownership of customer problems.

· A proactive approach to customer problems and an understanding of customer perception.

· Remote Incident Resolution

· Software Deployment

· Ability to multi task and meet specific goals set by supervisors and management

Minimum Requirements:

· International MCSE qualified or international equivalent

· At least 8 years’ experience in technical IT (Server Administration),

· Network management, project management, MS Exchange (incl Office 365)

· Certificate in Cyber IT

· Deployment network security control qualification

· A qualification in network environment/anti-virus / threats, etc

· ITIL Foundation

· Azure

To elevate your career to the next level, please email me at lemrique@protonmail.com, Att: Lem 081 478 7032