Help Desk Technician wanted

Help Desk Technician responsibilities include:

· Serving as the first point of contact for customers seeking technical assistance over the phone or email

· Performing remote troubleshooting through diagnostic techniques and pertinent questions

· Determining the best solution based on the issue and details provided by customers

Responsibilities

· Serve as the first point of contact for customers seeking technical assistance over the phone or email

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details provided by customers

· Walk the customer through the problem-solving process

· Direct unresolved issues to the next level of support personnel

· Provide accurate information on IT products or services

· Record events and problems and their resolution in logs

· Follow-up and update customer status and information

· Pass on any feedback or suggestions by customers to the appropriate internal team

· Identify and suggest possible improvements on procedures

Requirements and skills

· Proven experience as a help desk support technician or other customer support role

· Tech savvy with working knowledge of office automation products, databases and remote control

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and resolve basic technical issues

· Proficiency in English

· Excellent communication skills

· Customer-oriented and cool-tempered

If you are interested please send your CV to jobs@trekit365.co.za.

SALARY: R5000 – R6000

MEDICAL INSURANCE