Print Studio Manager

Title of Position: Print Studio Manager Classification: Permanent Department Name: Print Studio PRIMARY PURPOSE AND FUNCTION To Serve the Associations customers by providing a commercially viable Print Studio and graphic design service. Lead the production team to ensure efficient and cost-effective delivery of the Print Studio services. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES The Print Studio Manager's core responsibility is to manage all aspects of the Print Studio to achieve sales and service level targets and profit and to explore new revenue streams within the business and oversee various projects and tasks. Responsibilities include but are not limited to: * Offer a full menu of relevant services and products to the customers. * Manage and respond to queries relating to suppliers and services. * Manage and supervise all subordinates. * Prepare and manage the budget for the Print Studio. * Ensure that revenue and profit targets are met. * Control expenditure and keep shrinkages/ wastages to a minimum. * Update Price list annually and ensure all prices are correct. * Conduct staff appraisals. * Promote and market the Print Studio. * Deal with customer queries and complaints. * Prepare promotional material and displays. * Create designs, concepts and sample layouts for clients and Association. * Concept /Design adverts, flyers, magazines, and work on special projects. * Production Management and Desk top publishing for print. * Implementation of the relevant aspects of the Association's Strategic Plan. * Merchandising and stock control. * Ensure the area is need and tidy. * Confer with clients to discuss and determine layout design. * Do Cash-ups and issue requisition for change (money) * Maintain awareness of market trends. * Manage account customers and collect outstanding money. * Customer recruitment & Retention. * Ensure that machines are maintained/repaired timeously. * Ordering of all print production consumables. * Grow customer base. * Manage operational requests of the Print Studio. * Ensure systems are in place to meet customer demands and deadlines. * Establish and maintain a courier service. * Assist the Executive Director with any specific tasks, projects and programmes as well as any other print studio related tasks for the Association, which may reasonably be expected of an employee in this position. * Have a valid code B driver's licence. * Must have own transport. QUALIFICATIONS, KNOWLEDGE AND SKILLS * Preferably a Graphic Design Diploma or relevant qualification. * At least 5 years relevant experience in a retail environment. * Management experience would be an added advantage. * Coaching and mentoring staff to overcome weaknesses and shortcomings. * Knowledge of Coral Draw/Adobe Suite * Knowledge of Desktop Publishing * Knowledge of media production, communication and dissemination techniques and methods. * Intermediate to advance skills in word processing, spreadsheet, database, presentation, software and inter