Case Navigators x 2 (Mthatha) Wits RHI

Main purpose of the job:

• To work directly with adolescent girls and young women (AGYW) and provide them with youth-friendly support that ensures linkage to care and individualized follow-up of each client throughout the period of care
• The job entails creating demand through awareness of all sexual and reproductive health (SRH) and HIV prevention services, which includes performing health talks at fixed facilities, mobile clinics, and other service points in the community, assisting each client with navigation through the health system pathway, performing individual follow-ups via telephone or other digital channels, and supporting the project with all demand creation and social mobilization activities as required
• Driving the mobile clinic van

Location:

• Mthatha – Eastern Cape x 2 

Key performance areas:

• Welcome AGYW clients to healthcare facilities and/or community hotspots, build rapport with potential clients, and ensure a quality and non-judgmental experience
• Ensure AGYW clients at healthcare facilities and/or community hotspots are linked to SRH and HIV prevention services, especially PrE
• Provide information to clients ensuring they have a good understanding of the Project PrEP service offering and their journey within that service offering
• Ensure clients are aware of the project’s decentralized service points in the surrounding community and understand how to navigate this system
• Assess each client’s needs and navigate them to the relevant service and support – ensure clients understand exactly which services they will be receiving, how long it will take, and how often they need to return for services
• Maintain queues at facilities and/or community hotspots – mobilizing clients in an optimised manner ensuring minimal waiting times while ensuring that those clients in the queue, are as comfortable as possible.
• Provide individualized and group support to retain AGYW in SRH and HIV prevention services (care):
  • Be the first face clients see/first point of contact after receiving ANY Project PrEP services.
  • Add all clients who engage in ANY Project PrEP services to a client navigation register, keep accurate notes of client’s engagement in service delivery
  • Discuss and ensure clients understand when they need to come back for services, who they can contact for support or advice, and that they need to expect your call or messages as reminders for follow-up and encouragement on their health journey
  • Send a WhatsApp on day 2 (the day after) to every client newly initiated on PrEP and/or who engaged in any other services thanking them for their time, congratulating them on their decision to invest in their health, and reminding them whom they can contact for support
  • Make follow-up calls on day ...
    
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