Microsoft Managed Services Engineer

* Microsoft Managed Services Engineer * Technical Director * Reports to * Microsoft Managed Services Engineer * Technical Director Our client who has a Managed Services team today! This is a centre of excellent and innovation within our business, with opportunities to leave your mark on our customers and the business. You will be working with the various teams in the business to provide a high level of support and management of our customers Windows Servers and Office 365/Azure tenants, ensuring that these systems are working well and adhere to industry best practises and internal standards and policies, which you can have a hand in designing! Duties and responsibilities * Manage and maintain on the fleet of windows servers that the business manages, including, but not limited to, provisioning, patch management, security management etc. * Proactively present opportunities for improvement on the security and management of the fleet * Manage and maintain Office 365 customer tenants * Proactively present opportunities for improvement on the security and management of Office 365 tenants * Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. * Troubleshoot and resolve server incidents as reported by customers or internal monitoring solutions as necessary * Perform Root Cause Analyses of major incidents * Assist with reporting or developing reports for customers based on managed infrastructure * Meet with customers and provide advice and guidance on bespoke solutions * Build positive relationships with customers by providing outstanding and excellent services * Proof, test and assess new products/services. * Cooperate with technical teams and share information across the organisation * Assist with projects as and when required * Develop and implement internal deployment standards and policies * Handle cover for other technical teams as and when necessary * Recording of all daily support request and travel done * Record events, problems and their resolution in logs * Escalation point for 2nd line engineers and other divisions Requirements * CompTIA N+ - or equivalent knowledge/experience * MCSE/MCSA/MCITP * 5 Years' Experience in the field * Microsoft 365 Foundation * Experience in maintaining and managing Office 365 Tenants * Experience managing a large amount of Microsoft Servers * PowerShell and scripting experience * Working knowledge of Intune * Microsoft 365 Certified: Enterprise Administrator Expert * Working Knowledge of Microsoft Azure * Experience in Atera RMM and Zabbix Monitoring * Experience with starting up and managing projects Key Performance Areas * Presentation and completion of improvement projects * High level of compliance with internal policies * Closure of support tickets within relevant SLA times * Ensuring accuracy and completeness of server/tenant documentation * High rate of customer satisfaction * Growth of Managed Services department Working conditions