Support Engineer Rondebosch

A new positionhas become available for a Support Engineer to resolve technical issues within different components of computer systems, such as software, hardware, and other network-related IT related problems. * Production environment, support, upgrade, and security * Setup and configure Disaster recovery * Ensure periodic tests are executed at the DR site * Ensure that failover procedures are documented and kept up to date * Ensure that communication channels are established with all clients at a technical level * Ensure feedback is given to both management and clients * Ensure change management is adhered to * Ensure adequate testing has taken place before implementing new systems or changes to * existing systems * Ensure all technical documentation is current and freely available * Ensure all process are documented * Test any new system released/upgrades from development * Ensure that a testing schedule and procedure is available * Set-up and maintain Production systems * Database management *   * Identify issues/problems and assess the severity of the problem and take corrective action * Determine appropriate approach to solving problems * Develop plans for implementing solutions * Setup and Configure ACI Products * Support Production Systems * Configuration of Production Systems * Test and UAT Education Grade 12 Completion of relevant IT Technical Course   Experience * 2-years related experience * Knowledge of MSSQL and MySQL * High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket. POS) * Linux knowledge and experience * Business analyst skills is advantageous. R260,000 - R330,000 pa ctc including benefits   Education Grade 12 Completion of relevant IT Technical Course   Experience * 2-years related experience * Knowledge of MSSQL and MySQL * High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket. POS) * Linux knowledge and experience * Business analyst skills is advantageous.