Customer Service - Acquisitions

Our client requires the services of a sales agent in the Acquisitions Call Centre situated at the head office based in Johannesburg. * The Acquisitions agent is responsible for sales and lead conversion target * Marketing  to both existing and new customers * Follow up on outstanding leads and/or queries * Handle inbound and make outbound calls according to campaigns *  Demonstrate excellent knowledge of product, service offerings and systems * Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and sales strategy * Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance to quality standards and values * Selling of value added services * Up-selling of products * Obtaining referrals from new customers * Provide constant feedback to intermediaries, management and other departments regarding status of leads * Ensure quality benchmarks are achieved * Manage time and workloads to ensure that deadlines and targets are met * Align own behaviour with company's culture and values * Ensure achievement of own performance requirements * Minimum Matric qualification * 1-year Previous call centre experience in a sales environment is essential * RE 5 is a requirement. * 120 FAIS credits advantageous * MS Office knowledge (Basic or Intermediate Excel) For Outbound, preferably cold calling direct sales experience not retentions/upselling. Salary is 10500 with both qualifications or R7500 with RE 5 only * Minimum Matric qualification * 1-year Previous call centre experience in a sales environment is essential * RE 5 is a requirement. * 120 FAIS credits advantageous * MS Office knowledge (Basic or Intermediate Excel)