Communications Specialist - KZN

*Overall purpose of the job – communications:* * Influence stakeholder behaviour in support of the brand vision and business priorities through effective and timely external communications and reputation management to build trust and credibility * Ensure that perception of thought leadership and good corporate citizenship is maintained through positive PR - change behaviour, attitudes and opinions * Craft, design and execute regional communications plans aligned to marketing for the respective regions * *The incumbent will source and distribute good news stories, new products, suburb and/or market specific information, general communications and alerts via various mediums to customers, the media and other interested parties* * Develop and distribute communication material via appropriate platforms – email, social, SMS etc * Collaborate with the business on PR and marketing regional specific plans   *Main duties:* * Coordinate all above and below the line marketing and communications activities in locations of responsibility, ensure share of voice in the regions * In alignment with the national marketing and communications strategy, plan and implement promotional campaigns * Ensure regular reporting on success of regional communications activities * Ensure a consistent brand experience at all touchpoints * Manage and work closely with PR agency to increase share of voice, reporting, best practices and insights * Build on media relations * Media monitoring * Investigate appropriate communication platforms utilised by communities, cities or on a national basis for distribution of communications * Identify suburb specific communication tools and partner with community leaders to utilise tools to communicate key messages that ultimately drives customer awareness of the brand, our activities and capabilities * Segment customer base to appropriately define target audiences for optimal relevance of communication * Grow awareness, liking and consideration for the Fidelity brand in the region through consistent messaging, relevant positioning and positive communications initiatives * *Formulate communications policies that aid in representing the organisation to customers, stakeholders* * *Manage, distribute and analyse customer satisfaction surveys * * *Take on additional communication projects as required * * *Compile relevant and accurate internal communications * * *Develop, deliver and manage regular social media and WhatsApp collateral to grow both brand awareness and brand positioning** * *Minimum qualification and experience: * * B-degree in Communications – minimum criteria * Minimum 6 years’ as a corporate Communications specialist * Agency experience advantageous * * *Skills/Abilities* * Good written and oral communicator * Ability to establish and maintain internal networks – organisational agility * Good time management * Customer focus * Highly motiva