Support Technician (Junior) Wits ThirdStream

Main purpose of the job:
To support, implement and maintain all activities of IT operations such as troubleshooting computer hardware and software problems
Additionally, they will support the company network and optimize the performance thereof and provide exceptional IT service to business users and clients
Location:
Parktown, Johannesburg
Key performance areas:
Install all software and hardware products including Microsoft products, printers, and other related equipment
Setup, monitor and maintain all desktops and laptops through N-Able and ensure optimum efficiency of hardware in line with best-practice standards and company process
Troubleshoot system problems (Hardware and software) including networking equipment and printers in line with best-practice standards and company process
Manage and maintain IT cabling standards
Ensure user machines always have the Microsoft ATP client installed and connected
Monitoring the availability of Internet Services and ensuring all communication with necessary stakeholders are completed within agreed timeframes
View, assign and resolve all tickets in the Helpdesk system and always maintain service levels
Maintain Microsoft domain infrastructure i.e., Windows operating systems, Microsoft Outlook, server operating systems, and others where required
Ensure IT governance protocols are adhered to
Ensure tasks set out on projects are completed within the time required and all necessary communication is provided to Senior project members if deadlines will not be met
Be responsible for tasks allocated to you and ensure they are completed at the highest standard
Required minimum education and training:
Certification in at least one technical product set would be preferred (A+, N+, Entry Level Microsoft Technical Certification)
Required minimum work experience:
Minimum of 2 years experience in a desktop support environment
Desirable additional education, work experience, and personal abilities:
Demonstrated strong customer service orientation
Effective verbal and written communication skills
Must be able to take ownership of all allocated functions, projects, and problems
Ability to work under pressure with tight deadlines in an ever-changing environment
Ability to work independently and as a part of a multidisciplinary team
Must have a positive attitude with the willingness to continuously grow in a fast-paced environment
Strong problem-solving skills
TO APPLY:
Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.
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