Service Delivery Engineer

Essential that you have your own reliable transport, internet at home. The position is a combination of WFH and the office. Company policy that you are double vaccinated.

Qualification, Experience 7 Skills
Minimum of a GR 12
Veritas Certified (Veritas VCS NetBackup 8.0 Administrator or Higher)
2-5 years Enterprise Backup Solution experience
Backup software support will be advantageous.
A+ / N+ or CompTIA IT fundamentals.
MS Office literacy (MS Word, MS Excel, and MS Outlook essential)
Self-motivated and can work within a team
Ability to work independently and meet daily tasks
Ability to work under pressure
Excellent written and verbal communication skills
Strong attention to detail
Key Role Responsibilities
Daily checks of backup status
Check disk pool available space
Notify and liaise with customers on Backup failures and rectify all Backup failures
Escalate issues or problems that cannot be rectified by the Service Delivery Team
Tape Management
Compile a daily backup failure report (Snag list) for the customer and a weekend snag list
Perform ad-hoc requests from the customer (restores / add-remove servers from backups/re-run failed backups etc.
Weekly Success rate report comments
Monthly Restore tests for the customer
Manage Backup Register for the customer