Service Advisor - PTA (Car Dealership)

Our client, a well established dealership in Pretoria is seeking the services of an experienced Service Advisor. (If you have never worked in a Car dealership and Workshop then you do NOT qualify for this position)

Basic R24 000 + Benefits + Incentives

The successful candidate must have all of the below.
4+ years Experience as a Workshop Service Advisor
(If you have never worked in a Car dealership then you do NOT qualify for this position)
Experience must be with reputable Car Dealership Workshop
It is essential that you are able to work under pressure.
Kerridge, Evovle, Automate, Autoline experience is a must.
DUTIES AND RESPONSIBILITIES:

· Comply with internal/ Group service standards and procedures for optimal performance levels.
· Communicate and respond to customer queries in person, via email or telephonically.
· Assist customers with enquiries, bookings, scheduling services and collection of vehicles.
· Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
· Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.
· Prepare and manage job cards and Technician notes with the required service details.
· Ensure that all vehicles are serviced and maintained to customers'''''''''''''''' requirements and franchise standards.
· Authorise the required parts to be ordered and follow up on outstanding parts on order.
· Provide thorough feedback to the customer regarding services done and/ or outstanding.
· Contact existing and potential customers and sell additional services e.g. maintenance plans.
· Ensure that all costs, invoices, and claims are accurately completed daily.
· Manage customer complaints quickly and effectively for optimal customer satisfaction.
· Build continuous positive customer experiences and relationships for enhanced customer satisfaction and retention.
· Continuously maintain high levels of productivity.
· Any ad hoc admin/ other responsibilities as and when required.