Senior Solutions Consultant

The Role:
We are looking for a committed Professional who and out the "box thinker", who will play a big role in supporting the AVEVA Product range.

Responsibilities:
Support the AVEVA Product range
Telephonic support as schedule requires.
On Site Customer/SI Support
Keep up to date with product technical features and understand how the product is applied.
Understand the product licensing.
Keep your Product Certification up to date.
Log all issues reported by SIâ??s and Customers to the call tracking system
Ensure all open issues are resolved within a reasonable period of time and to the 
customers satisfaction
Escalate unresolved issues in time
Skills and Experience:
Qualification required:
Degree or Diploma in Chemical, Electrical, Electronics, Mechanical Engineering or Computer Science
Experience required:
At least ( 3 years experience in a similar role
At least ( 3 years knowledge in an Automation Industry 
Key Accountabilities:
Training
Present training on AVEVA Products.
Training in the Johannesburg area and on a regional basis (ie: Cape Town, Durban, Port Elizabeth or any other venue) as the Wonderware training schedule requires.
Present training to the standard as prescribed by AVEVA and to keep yourself certified on the products that you train.

Technical Knowledge Base
Submit articles to the Wonderware Technical Knowledge base 
Initiate articles from your own experience regularly.
Maintain a high level of competency in the products that you specialize in.
Participate in the Beta programs of AVEVA product sets
Marketing Activities
Assist with marketing activities like Conferences, Breakfasts, Golf days etcâ?¦
Prepare and present on the portfolio of products at marketing events
Provide pre-sales support to the Sales teams
On Site Support
On Site support could be one of the following:
Investigation/Resolution technical support issue
Assistance with product installation
Assistance with product upgrade
Report on every site visit 
Personality and Attributes:
Soft Skills:
Good attention to detail and multi-tasking skills
Communication both Verbal and Written
Analytical skills
Dedication
Planning Abilities: An employee must be able to plan strategies and future operation goals effectively.
Motivation: maintain office morale through motivation and reward.
Computer literacy on MS Office suite
Good Mentoring skills to Junior staff
Knowledge Transfer to Junior staff

Other:
Work Environment:
May be required to work in clients site, in conditions that are unsanitary and extremely dangerous
May be required to undergo medical assessment and site induction before entering client sites
Travel:
Driverâ??s license and own vehicle