Senior Cisco Engineer Johannesburg

Our client a Global Tech firm is seeking a Senior Cisco Implementation Engineer to join their team in Johannesburg. They offer stability, growth, attractive salary, Benefits, exposure and an excellent working environment. The primary responsibility of the Senior Cisco Implementation Engineer is the installation, configuration and fault management in highly complex environments within a technology domain. This includes remotely supporting clients within service level agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely Key Roles and Responsibilities * Interact with clients on highly complex requirements of a solution. * Escalate unresolved problems and issues to the relevant third parties or specialists. * Assume responsibility for the co-ordination of the activities of the engineers, in line with performance * targets, leading by example and monitoring the quality of engineer's and technician's work when required. * Write reports and complete and maintain project documentation. * Recommends improvements to standard operating procedures relating to installations * Act as coach and mentor to junior engineers. * Included in highly complex design work, with input to the design expected. * Expected to work independently and take ownership of relevant technologies according to domain or * specialization. * Monitors the quality of work produced by junior engineers and makes recommendations for * continuous improvement. Knowledge, Skills and Attributes: * Deep understanding and appreciation of technical design and business principles * Sound project skills which are demonstrated in the execution of installations and other assignments * Demonstrate customer engagement skills * Demonstrate relevant domain specialist knowledge and expertise * Excellent verbal communication skills * Client focused and display a proactive approach to solving problems * Ability to coach, mentor and provide guidance to team members * Excellent understanding of project management principles Required Knowledge and Experience * Extensive work experience in an implementation engineering role (+8 years) * Specialist Networking knowledge and experience esse