Salesforce Commerce Design Lead

We're looking for a candidate to fill this position in an exciting company.



Job Purpose

To understand the current and future technological capabilities of the organisation, and to provide advise on frameworks and methodologies that enhance the scalability of product designs to satisfy current and potential requirements.

Key Responsibilities/Accountabilities
Collaborate with all business units within Experience Design community for cohesive andstrategic user experience across the group.
Oversee and take responsibility for the successful delivery of a range of Experience Design projects for SBG within the area of specialisation.
Manage operations and growth of cross-functional Design teams and provide thought leadership on the subject matter. Promote a culture of innovation and teamwork. Develop career path matrix for mentoring and coaching teams to ensure talent retention.
Motivate for budget for the business area in order to meet the operational targets identified during operational and strategic planning.
Keep abreast of industry developments and enhance experience design skills to meet the evolving needs of customers.
Identify changes to products in line with Business Lines / Corporate Functions specifications so that the product may serve the business need more effectively, and monitor the implementation thereof. Support the identification of changes by presenting strong business cases based on the analysis of customer data.
Develop complex design solutions through a solid understanding of device and ecosystem platforms to assure good customer experience by utilising various design and research methods to understand vague or ambiguous customer needs, friction points and decision-making processes.
Adhere to IT Experience Design data policies in line with Standard Bank Group (SBG) data standards so that quality data is consistently and appropriately stored, used and managed.

Minimum Qualification and Experience



Post Graduate Degree in Information Studies or alternative qualification in Visual arts.?• Saleforce Certification
8-10 Years demonstrated workplace experience within the area of specialisation
3 - 4 Years' exposure to leading teams
Variety of experience both internal and external to the Financial Services sector.
Knowledge/Technical Skills/Expertise



Infrastructure / Platforms (Enterprise computing infrastructure support and maintenance provision)
Stakeholder Management (The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.)
IT Architecture (Architectural methodologies used in the design & development of IT systems )
Technology Orientation (The understanding of broad areas that form technology landscape and how they complement each other in for specific IT solutions or decisions. )
Use of Build Automation (This goes beyond simply wr