SALES REPRESENTATIVE-AUTO

SALES REPRESENTATIVE


Main Purpose of the Role:
? To Identify and pursue opportunities within the dealer network for optimizing
sales and market penetration.
Reports to:
? Aftersales and Team Leader-AMP
Internal Team Interaction:
? (Information, support, advice): Product Managers, Commercial Managers,
Sales Support Managers, Credit, Shipping, Warehouse: exchange of
information, advice and support.
External Team Interaction:
? Information, support, advice, persuasion/negotiation):
Dealers: exchange of information, support, advice, persuasion, and
negotiation (within specified parameters).
Specialising In Professional HR Talent, Training & Development
NO. WHAT?
ACTIVITY
HOW?
TASKS TO BE EXECUTED
CRITICAL OUTCOMES
REQUIREMENT
1. Reporting and
feedback
? Maintain a high level of feedback
and interaction with Team Leaders ,
Sales Representatives, and General
Managers in respect to dealer
issues, problems, concerns,
suggestions, etc
On time and in full delivery
2. Customer Service ? Maintain good relationships at all
times with both internal
departments and dealers to
improve functional efficiency.
? To ensure that all matters within your
sphere of responsibility and
influence are accurate and exceed
the expectations of all dealers with
regard to response times,
professional content, and
commitments.
? Maintain company Core Values at
all times.
Customer satisfaction Excellent
dealer communication.
3. Customer Liaison Ensure that dealers remain informed:
? Stock levels
? Pricing
? New products
? Special packages
? Promotional activities
Dealer knowledge remains
current to enable decisions
customer satisfaction.
4. Promote Sales ? Make sales calls and dealer visits in
line with business objectives.
? Maintain product knowledge of
current and new products.
? Respond to dealer requests for
product information and pricing
queries.
Sales with each dealer optimized
Dealer maintains brand and
product image.
5. Ordering Processing ? Receive and process order
instructions from the dealer per
dealer visits, emails and telephone
? Liaise with dealers on stock
availability /no-availability and
credit limits.
? Capture orders into the system,
including backorders.
? Ensure dealers are always aware of
their order status
? Resolve order queries.
?
Records current and accessible
On-time and accurate
Specialising In Professional HR Talent, Training & Development
6. Technical Sales ? Demonstrate specialist products
information in support of sales
? Display advanced technical
knowledge of products
? Call on dealers as per call cycle and
supported by telephone contract
? Review product and brand
exposure in-store
? Persuade dealers to carry optimum
stock relativ