Operations Assistant

Our client is searching for an Operations Assistant to join their team in Bryanston. Job Specifications and KPIs:The Organisation's Operations need to ensure the seamless running of each department within the company to secure the overall profitability of the Organisation through our client-centric DNA and strong supplier relationships. Considering the above, the position requires per-department intervention to implement strategic processes, resolve issues experienced and a strong reporting function to isolate potential business risks: Our clients are having to negotiate a shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty, and rapid public adoption of new technologies and channels. The Organisation's Operations practice works with clients across the Insurance sector and other industries both National and International, applying next-generation solutions to improve all aspects of our clients’ businesses.Facilitates communications across business functions and resolves problems when required to ensure that issues encountered by team members are resolved efficiently. Oversees the quality of communications and work of client Service Providers and internal facing colleagues and implements initiatives to refine existing processes and procedures, as required, driving ownership of outcomes to reinforce desired business objectives.Oversees day-to-day operational activity of the organisation, and monitors workflow within the departments assigning tasks to respective role-players managing and prioritizing own workload and team's workload to maintain service standards and high-quality outcomes.Leads and/or participates in stakeholder engagement sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve client experience and to ensure an understanding of the needs and expectations of clients.Oversees the customer care complaints management system and manages/addresses escalated calls, complaints, questions, and queries, as necessary.Produces, signs off and processes complex and confidential documentation when required including invoices, rebilling and utilization and adjustment calculations, information and documentation for Pre-Renewal and Client meetings, up-to-date computer system records on the server, current and outstanding documentation, client contract and addendum follow-up and all other documentation.Liaises with Compliance to restrict breaches and works to ensure emerging risks are identified, assessed, and reported in line with business procedures and operational controls are working to an effective standard and monitored.Monitors, measures, analyses and develops reports on team productivity, colleague performance and KPI performance against targets and conducts regular one-on-one and team meetings to ensure that staff adhere to assigned schedules and performance expectations.Ensures the Operations team meets Service Level Agreements (SLA), Ke