Mid-Senior Level Desktop Support Engineer

Intermediate Support Engineer- Rivonia
THE MAIN RESPONSIBILITIES OF THE JOB ARE:
The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:
Install, configure and support all Microsoft desktop and server operating systems.
Install, configure and support all Microsoft and other application software (desktop and server).
General hardware installation and troubleshooting (desktop and server).
General troubleshooting on all IT related equipment.
Respond to and resolve support calls at customer sites.
Respond to and resolve support calls via remote connection (desktop and server).
Assist customers telephonically.
Remote administration of servers and workstations.
Compile desktop and server configuration documentation for client sites.
Execute orders and follow up service and repairs with external suppliers.
Identify possible risks or problems and escalate to senior engineer.
Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers).
QUALIFICATIONS:
At least a Matriculation certificate.
International MCSE or MCSA (on Windows Server 2012 R2) a requirement.
Windows Server 2016 advantageous.
A+, Server+, N+ or similar qualification an advantage.
KNOWLEDGE AND EXPERIENCE:
Excellent understanding of Windows Event logs and how to identify problems.
Knowledge of backup solutions like Backup Exec, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting).
Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).
Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users.
Experience with server maintenance and health checks on Windows Server.
Experience with the configuration and administration of Office 365.
Experience with logging and following up calls with external suppliers and service providers.
Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
Working knowledge of server hardware systems such as RAID.
Excellent knowledge of Microsoft desktop operating systems and desktop software.
Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
Good knowledge of TCPIP networking is required.
Good knowledge of server software and systems.
Experience with configuring routers and wireless access points.
A minimum of three years desktop support experience.
At least two years server support and maintenance experience.
REMUNERATION
Cost to company between R17 000 and R25 000. Dependent upon qualifications, experience and skill level.