Frontline Supervisor

- Prompt response to queries from cashiers

- Authorise transactions according to laid
down procedures

- Manage queues at checkouts

- Ensure that hygiene, housekeeping and
safe working standards are maintained

- Ensure that security procedures are
adhered to

- Approach and advise customers in a
businesslike manner

- Prevent wastage/shrinkage/damages

- Communicate effectively with employees,
management, customers and suppliers

- Manage employees to ensure standards
are maintained by competent, motivated
employees

- Ensure that all administration is completed
accurately and timeously, e.g. scheduling
of staff



- Constantly on the move

- Handle challenging customers

- Need to be constantly
available

- Pressurised/fast paced
environment with a variety of
demands simultaneously

Assertive
Asserts influence confidently, firmly and
fairly. Overcomes opposition to unpopular
decisions. Challenges opinions held by
others

Communicate
Listens carefully and responds
appropriately. Talks in a clear and
understandable manner. Keeps to the
subject at hand. Maintains eye contact

Conscientious (By the Book)
Works according to rules and regulations

Customer Minded
Sees any situation through the eyes of the
customer and responds positively

Monitor and Develop others
Performance
Evaluates performance against objectives
standards. Acknowledges good
performance. Confronts and corrects poor
performance. Constantly grows and
increases the ability and knowledge of
others

Sense of Urgency
Ability to identify/priorities urgent matters
and attend to them immediately

Team Player
Co-operates and participates with others to
achieve goals. Plays an active role as a
member whilst supporting other team
members. Actively promotes the company
image through teamwork