Field Service Engineer Level 1

At APP we provide managed services for end user computing, ICT resourcing, project management and consultation with some of the biggest companies in South Africa, across multiple industries and verticals. A reputable client is offering a position to a Field Service Engineer Level 1 tojoin their dynamic team.  Troubleshooting and Incident resolution with limited assistance from seniors Understanding of incident prioritization and business impact (SLA and turnaround times) Basic knowledge of LAN and WAN switches, fault finding on Fibre/UTP links To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process To update, resolve or close incidents and requests on the service desk system on a daily basis  To perform project related activities and tasks To perform ad hoc activities for other service lines as required Daily Incident Management Capturing incidents & requests  To carry out preventative maintenance To effectively communicate and provide feedback to key stakeholders To maintain and improve customer satisfaction through first time incident resolution and quality service delivery Participation in providing training to customers as required Produce timely and detailed service reports *Qualifications and Requirements:* * National Diploma in IT * 2 years relevant experience * Comfortable with working shifts and overtime * Reliable own transportation * Clear criminal, credit and drug tests * Needs to be comfortable undergoing a medical examination and induction *Qualifications and Requirements:* * National Diploma in IT * 2 years relevant experience * Comfortable with working shifts and overtime * Reliable own transportation * Clear criminal, credit and drug tests * Needs to be comfortable undergoing a medical examination and induction