Excavator Product Support Technician

Qualified Earthmoving Equipment Mechanic with minimum 5 years post Trade experience (electrical and hydraulic trouble shooting and fault finding) preferably with Construction Excavator knowledge, required to provide field service and specialist support to dealer networks and end-users.



Minimum requirements:
Qualified Artisan Mechanical / Electrical / Hydraulic essential
Engineering Certificate essential
Minimum 5 years Earth Moving with Electrical and Hydraulic experience essential
Minimum 5 years trouble shooting and fault finding experience essential
Valid drivers license required


Responsibilities:
Product support and technical support to Dealer Network and clients
Assist Dealer with technical enquiries and technical problems
Investigate Field Information Reports (FIR) to identify notifications
Determine cause of problem and submit FIR to factory for customer assistance and feedback
Receive and enforce service bulletin instructions to ensure compliance
Provide technical support (verbal and physical) to ensure continuous operations
Provide technical support to external customers within SA and conduct continuous monitoring of service and product quality
Regular site visits to advise clients and dealers of possible problems
Warranty claims assist Warranty Coordinator with technical queries to judge warranty claims
Perform 1st judge function on warranties
Conduct trend analysis on all warranty claims to identify possible breakdown trends