E-commerce Manager

Our e-commerce department requires a dedicated and passionate e-commerce manager to take ownership of one or more of the Cape Union Mart websites, guiding and supporting a small team to deliver a rich customer experience which is aligned to business objectives and industry best practice.This role also includes relationship management across numerous teams, as well as driving improvements to business processes.

The role will require the incumbent to oversee the effective planning, QA and execution of all website content on a day-to-day basis, working across teams to drive sales, maximise profitability & execute relevant campaigns, promotions and launches. A key focus area will be to monitor ongoing performance of the relevant website(s), using data and web analytics to identify areas for improvement and sharing feedback and insights on a regular basis. The incumbent will be expected to take ownership of cross-functional meetings from an eCommerce perspective.

It's important that we find individuals who are a great fit for our business. The ideal candidate will be a team player, have a high attention to detail and enjoy working in a fast-paced and high-pressure environment. This is a fast-changing role with evolving expectations, and we are looking for someone who has a strong aptitude for systems and pushes the boundaries of e-commerce whilst sharing knowledge and learnings with the rest of the team. We're looking for people who embody our values and aren't afraid to challenge the status quo.
Key duties
Oversee day-to-day operational e-commerce activity within the team, including product catalogue management and alignment to the agreed marketing calendar
Partner with the Merchandise and Marketing teams to define and optimise the website content calendar
Perform analysis of relevant events and campaigns and strategise on how to optimise future efforts
Drive the use and optimisation of all available tools to drive conversion and UX, including but not limited to on-site search, AI personalisation and A/B testing
Carry out regular competitor benchmarking and analysis
Participate in user testing of new website development, as needed
Manage escalations of website/ system bugs and issues to management and IT
Compile and circulate weekly and monthly performance reports
Knowledge, experience and qualifications
Minimum of four years’ experience in a similar position
Matric and related tertiary education in digital/ e-commerce
High-level understanding of web design and web analysis
Experience with eCommerce platforms, Google Analytics and SEO
Knowledge of digital marketing channels such as PPC, SEO, display and affiliate marketing
Proficiency in Microsoft Office Suite (specifically MS Excel)
Domain knowledge in eCommerce, retail, online advertising and/or analytics
Strong working knowledge of Product, Inventory and Order management sys