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Aquiring Product Technical Support
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General Details
Description
*Aquiring Product Technical Support - Gauteng*
*SPECIFICATION * A merchant services provider who provides cost-effective point-of-sale (POS) terminals and fast processing times, is looking for an Acquiring Product Technical Support person who will be responsible for 2nd line support of business in terms of Postilion, POS hardware and transactional queries.
*DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:* *Technical Support*
* 2nd Level Technical Support issues that cannot be resolved by the business
* Provide technical assistance to Field Service Technicians, Sales, Fraud, Merchant Services.
* Routing and troubleshooting transactions.
*Hardware & software support*
* Knowledge of device communications errors, device error messages and possible resolutions for these errors.
* Liaise with communications service providers if there is a high volume of calls indicating communication failures to determine root cause of these failures.
* Knowledge of software versions for various devices, and typical problems when incorrect software is made available to merchants.
* Support Field Service Technicians with queries ranging from: Modifying comms profiles, Terminal problems, e.g. If a manual PAN(card number) entry is allowed or not. Requests to change merchant details (refer the Field Service Technician to Merchant Services if need be). This could include settlement time, etc.
* Bin Management and troubleshooting.
* Transaction query management.
*Monthly Salary: R30000 - R30000*
*Hardware & software support*
* Knowledge of device communications errors, device error messages and possible resolutions for these errors.
* Liaise with communications service providers if there is a high volume of calls indicating communication failures to determine root cause of these failures.
* Knowledge of software versions for various devices, and typical problems when incorrect software is made available to merchants.
* Support Field Service Technicians with queries ranging from: Modifying comms profiles, Terminal problems, e.g. If a manual PAN(card number) entry is allowed or not. Requests to change merchant details (refer the Field Service Technician to Merchant Services if need be). This could include settlement time, etc.
* Bin Management and troubleshooting.
* Transaction query management.
*Monthly Salary: R30000 - R30000*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM1OTQ0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1230884&xid=1555_35944
Id Subtitle 1109313194
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