Client Liaison Officer Kokstad

Revenue Consulting (Pty) Ltd. is a professional, innovative group that is well positioned in the debt recovery industry and is well represented in the credit control and collections market. We offer a wealth of debt management and debt collection experience across various industries in addition to leading edge revenue enhancement processes and technology.   The incumbent is expected to engage, consult and performance manage customer relationships and expectations through building strong, sustainable and profitable relationships, by proactively providing high levels of responsiveness to the needs of our key public sector clients, influencing the adoption of best of breed approaches, mitigating bottlenecks and overcoming client imposed limitations to the advancement of sound collection processes, procedures and Revco’s performance deliverables.   The roles and responsibilities of this position, will entail assuming operational responsibility and accountability for the reporting of all collection activities and account outcomes, ensuring all actions initiated and outcomes pursuant thereof, comply fully with all terms and conditions imposed in terms of all approved SLA’s, and Revco approved workflows and standard operating procedures . The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent. *Minimum Specific duties* *Strategic Account Management*   * Engage, consult and performance manage customer relationships and expectations through building strong, sustainable and profitable relationships, by proactively providing high levels of responsiveness to the needs of our key public sector clients, influencing the adoption of best of breed approaches, mitigating bottlenecks and overcoming client imposed limitations to the advancement of sound collection processes, procedures and Revco’s performance deliverables; * Confidently engage with public sector clients at operational and senior management level; all engagements with executive management level of CFO, Municipal Manager and Council will be lead by Chief Operations Officer, with the full technical support of the CLO; * Establish cost effective, efficient and robust communication channels with all Public Sector clients; electronic media and face to face contact meetings must be established and framed to ensure working sessions with project managers and operational staff are conducted at least once per week to provide feedback, solicit approvals and to invoke critical actions and decision making; monthly performance meetings must be established and coordinated to facilitate project level performance feedback and to discuss strategic priorities for implementation; * Facilitate debriefing session remotely via skype or Microsoft teams with Executive Management Team comprising COO, Public Sector Collections Manager, Legal Manager and External Legal Partners and Field Services Manager on outcomes of meetings,