Floor Manager

Kimberley - The overall and local responsibility/ accountability for the delivery of Floor Management Services within the allocated Client site (ABSA) in a cost effective and customer focused way.main outputs OperationsMeeting room preparation- layout in line with client requestsEnsure adequate amounts of stationery in the allocated areas’ meeting roomsDaily floor walks for both visitor area and office areaMonitoring and reporting on space usageAuditing pause areas, including printer stockVisual inspection to ensure maintenance standardsEnsure cleaning standards are maintainedAV support in meeting rooms, excluding technical aspectsProviding general support for the designated areaTV support and changing of DSTV channelsFloor audit trackingHot Desk Locker Process and Allocation as per Bank policyHealth and Safety compliance.Customer relationships:Develop effective and customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with BFM customers on site.Occupational Health & SafetyWeekly checks of first aid boxes are as requiredTake operational action as required on an exception basis to resolve issues related to Health & Safety. Liaise with BFM technical and ‘soft’ FM service managers to ensure all risk issues are being managed correctly.Quality StandardsPut in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards.Document LibraryComplete daily Checklists and keep recordsCarry out random inspections to check status and take corrective action as required.Work Order management:Communicate and liaise with key stakeholders in respect of outstanding works ordersQUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE The Applicant must meet the following requirements: · Qualification or related certification in Facilities Management, Property Management, Project Management, Operations Management· Matric (Senior Certificate)· Valid SA Driver’s License· 3 years relevant experience in Hospitality, Customer Facing services industry and Facilities Management environment· General Maintenance knowledge would be advantageous· Facilities Management, CRM, Property Management & Financial Management· MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge· Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law