Assistant Managers and Supervisors CUM BOOKS, KIMB

For more than 80 years the purpose of C.U.M. Books has been to put Christian content and Bibles into the hands of the people of Africa. As a publisher and retailer, the hope of the gospel remains our driving passion. We currently have vacancies for Assistant Managers and Supervisors in Kimberley.   *Purpose Of Role* We are looking for individuals who serve customers by providing excellent customer service, leading staff, merchandising and taking control of a retail outlet   *KEY REQUIREMENTS:* * *TEACHER* * Training of Staff * *CUSTOMER SERVICE* * Excellent service at all times * *PLAN & EXECUTE* *HOUSEKEEPING* *STOCK MANAGEMENT* * (Inventory) & Merchandising * *ADMIN, KEY CONTROLS & STANDARD OPERATING PROCEDURES* *COACH* * Behaviour and performance of staff * *CAPTAIN* * Shop floor * Completes store operational requirements by scheduling and assigning employees; following up on work results. * Maintains store staff by orienting and training employees. * Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. * Achieves financial objectives * Providing excellent customer service * Maintaining and communication regarding inventories. * Protects employees and customers by providing a safe and clean store environment. * Maintains the stability and reputation of the store by complying with legal requirements. * Maintains operations by initiating and coordinating policies and procedures. * Contributes to team effort by accomplishing related results as needed. *Qualifications & Experience* * Retail experience on management level * Tracking Budget Expenses * Market Knowledge * Computer proficiency: Microsoft Office package * Employee development * Customer service excellence * Management of sales targets and budgets * Problem and conflict solving * Stock management * Providing a high level of feedback * Exceptional communication and assertiveness skills   *Skills & Competencies* * Customer Focus * Staffing * Results Driven * Strategic Planning * Management Proficiency * Client Relationships * Verbal and written Communication * Bilingual: English and Afrikaans   Market Related *Qualifications & Experience* * Retail experience on management level * Tracking Budget Expenses * Market Knowledge * Computer proficiency: Microsoft Office package * Employee development * Customer service excellence * Management of sales targets and budgets * Problem and conflict solving * Stock management * Providing a high level of feedback * Exceptional communication and assertiveness skills   *Skills & Competencies* * Customer Focus * Staffing * Results Driven * Strategic Planning * Management Proficiency * Client Relationships * Verbal and written Communication * Bilingual: English and Afrikaans