Call Centre Agent Inbound Kempton Park

One of our clients, a well-established car rental agency based in Kempton Park, seeks to employ an Inbound call centre agent. The required candidate will be required to handle and answer calls and assist with bookings./ reservations on behalf of customers   Duties and Responsibilities: * Answer inbound calls in a timely and friendly manner. * Assist customers with bookings of rental vehicles. * Respond to the needs of customers. * Provide information on the company’s products or services and generate interest. * Research needed information using available resources. * Process orders, forms, and applications. * Route calls to other team members whenever needed . * Identify any issues that customers might be struggling with. * Complete call logs and reports . * Follow-up on customer calls . * Boost customer loyalty by offering a proper experience over the phone. Requirements: * Matric * 1+ year call centre experience * Own reliable transport to work * Hard working and can work under pressure   Requirements: * Matric * 1+ year call centre experience * Own reliable transport to work * Hard working and can work under pressure