Floor Manager (Ref #21366)

Floor Manager required at a general facilities management service provider in the Northern Cape. Duties & Responsibilities but not limited to Operations * Meeting room preparation- layout in line with client requests * Ensure adequate amounts of stationery in the allocated areas' meeting rooms * Daily floor walks for both visitor area and office area * Monitoring and reporting on space usage * Auditing pause areas, including printer stock * Visual inspection to ensure maintenance standards * Ensure cleaning standards are maintained * AV support in meeting rooms, excluding technical aspects * Providing general support for the designated area * TV support and changing of channels * Floor audit tracking * Hot Desk Locker Process and Allocation as per Bank policy * Health and Safety compliance. Customer relationships: * Develop effective and customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with BFM customers on site. Occupational Health & Safety * Weekly checks of first aid boxes are as required * Take operational action as required on an exception basis to resolve issues related to Health & Safety. Liaise with BFM technical and 'soft' FM service managers to ensure all risk issues are being managed correctly. Quality Standards * Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards. Document Library * Complete daily Checklists and keep records * Carry out random inspections to check status and take corrective action as required. Work Order management: * Communicate and liaise with key stakeholders in respect of outstanding works orders Minimum Requirements * Qualification or related certification in Facilities Management, Property Management, Project Management, Operations Management * Matric (Senior Certificate) * Valid SA Driver's License * 3 years relevant experience in Hospitality, Customer Facing services industry and Facilities Management environment * General Maintenance knowledge would be advantageous * Facilities Management, CRM, Property Management & Financial Management * MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge * Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law *Desired Skills: * * Floor Manager * Operations Management * Customer Relationship * Occupational Health and Safety * Quality standards