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UX Resercher
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General Details
Description
Client based in Bryanston seeks the services of UX Researcher.
As a UX Researcher in the Next Billion Users team, you will conduct and assist in research to create foundational understanding of users in Sub-Saharan Africa. You will work across various teams and products, focusing on a range of research from evaluative to exploratory. You will use a variety of methods to plan, execute, and analyze studies to ensure deeper understanding of these users and their businesses, and communities.
Responsibilities:
- Identify and prioritize high-impact UX research opportunities by having a strong understanding of product design, technical requirements, and business objectives.
- Work in collaboration with the team to understand and frame the research questions/needs, and quickly develop a research plan to address research goals and hypotheses.
- Support ongoing UX research logistics, including developing timelines and study requirements, organizing research sessions, taking notes during study sessions.
- Conduct a full range of research activities including fieldwork, literature reviews, surveys and other relevant research approaches.
- Assist with data organization, analysis, and synthesis, as well as with building research reports (creating highlight videos, slide decks, etc.).
- Develop research materials (interview protocols, usability test scripts, screeners, etc.).
- Awesome, self motivated team player who enjoys problem solving with product team partners (Design, PM, Eng.)
- Advocate research findings to diverse audiences through written reports and oral presentations
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Id Subtitle 1060678419
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Stratogo
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Designing technical solutions that best meets the need of the Customer and Adapt IT, while considering the available technology frameworks, skills, and resources.
Performing technical assessments of new business opportunities, including RFPs and RFIs.
Meet with existing and potential customers to understand their requirements and to design and document an appropriate solution.
Support Business Development & Marketing by providing technical input to enable the generation of technical marketing material.
Research, identify , select and test technology products required for solutions delivery.
Primary Responsibilities for the Role
Design software solutions / systems
Ability to design, document, and communicate complex systems.Assess outputs from Adapt IT delivery teams to assure deliverables satisfy quality standards.Collaborate with internal subject matter experts and technical architects to devise client solutions.Determine technical risk and issues and suggest mitigation options.Outline the components required in building or enhancing a new module or system.Document and record designs and design decisions taken.Reviewing existing system architecture and recommending improvements and participating in engineering reviews to determine any ambiguities.Understand and can lead cloud native architectures projects.
Build solutions / systems
Liaise with software development engineers to develop and implement design concepts that are following fundamental user requirements.Explain the architecture of a system and assist developers in building the proposed module or system.Ensuring that architectural solutions met technical and functional requirements.Provide supervision and guidance to development teams.Diagnosing issues and resolving them on demand.
Research, identify, select and test technology
Continually researching the current and emerging technologies and proposing changes where needed.
Commercial feasibility
Create solutions leveraging Adapt IT capabilities to address client needs.Draw up technical and commercial proposals and pricing models for innovative solutions.Develop ROI and economic models to justify investments in Adapt IT proposed solutions stacks.Prepare cost & effort estimates for a system design.Assess the impact of technical choices on profitability.Update management on product development processes, costs, and budgets.Lean start-up approaches to product development
Support Business Development & Marketing
Prepare technical sales presentations including service offerings and case stud...
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Looking for an experienced Researcher to play a pivotal role in our team. This position offers a unique opportunity for someone,
to conduct in depth market research, gather critical insights and contribute to changing peoples lives.
The suitable candidate will involve conducting deep dives, data, collaborative projects, writing reports.
The coordination of diaries and booking appointments.
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JOB PURPOSE
Design user interface and the visual and user-experience elements of digital products through research, testing, planning and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.
RESPONSIBILITIES
Design and Conceptualization
Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.
Customer Experience Mapping
Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
Customer Needs/Experience Research
Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.
Product & Solution Development
Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
Internal Client Relationship Management
Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
Improvement / Innovation
Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
Customer Experiences Implementation
Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
Personal Capability Building
Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
Employment EquityThe Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Benefits client offers:
Exceptional benefits programme, and competitive compensation packages. You have options for Life...
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Our client in the Technology sector is looking to employ an Intermediate UX/UI Designer to join their team in JHB.
The role is responsible for the end-to-end design process and own the customer experience from start to finish, tasked with the product experience, not only the delivery of a prototype. The role will enable the client’s vision by independently scoping a project and create tangible outcomes that positively impacts business, technology, and users.The role will work alongside a team a highly experienced company designers, specializing in UX/UI design activities and reporting directly to the Head of Design. They are expected to work independently on multiple projects and professionally manage deliverables while at clients, running large scale projects with effective project and stakeholder management within the organization.
Requirements:
Matric/ Grade 12.Relevant design related degree from an accredited institution.3 -5 years experience, ideally within the banking industry. Must be eager to learn. Able to work as a Consultant dealing with face to face with clients.Proven UX experience with a portfolio that demonstrates a design thinking approach to solutions for Android, iOS, web.Relevant UX-related qualification from an accredited institution (optional). i.e., IDF, HFI,Experience with user experience and visual interface design.Experience working on large design projects.Experience working as a design consultant at clients.Experience in working in startup agile teams.Ability to create clean, visually consistent designs.Experience with user centered design principles and practices, web/mobile standards, typography and color, and web/mobile usability standards.Knowledgeable in creating wireframes, visual mockups graphics, user workflows, and low and high-fidelity prototypes.In-depth knowledge of prototyping tools such as InVision and Adobe XD or Figma.Understanding and appreciation of standard user interface design concepts and processes.Experience testing websites and software on a variety of platforms including iOS and Android mobile and devices.Experience in the financial/insurance industry (advantageous).Valid driver’s license and own transport.Clear credit and criminal checks.South African Citizen or valid South African work permit.
Duties and Responsibilities:
User and platform research on personas - Be involved in collating the information and insights from the research.Assist in finalizing pragmatic personas focusing on the external and internal user’s wants, needs and jobs to be done.Be involved in ideation design sessions and responsible for creating, presenting, and refining the...
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Restaurant District Manager
We are seeking a highly motivated and experienced Restaurant District Manager to oversee the operations of multiple restaurants within an assigned territory. As a District Manager, you will play a crucial role in ensuring the smooth running of our retail stores and achieving sales goals. If you have a passion for the food industry, a track record of success in a fast-paced environment, and excellent leadership skills, this is the opportunity for you.
Responsibilities:
Oversee day-to-day operations of restaurants in the assigned districtImplement and enforce operational proceduresMonitor and improve restaurant performance and resultsCoordinate the opening of new storesEnsure compliance with brand standards and regulationsIdentify operational and financial risks and develop corrective action plansCompile and analyze financial reports and projectionsProvide leadership, coaching, and strategic direction to restaurant management teamsManage employee relations and ensure high morale and engagementConduct store visits and inspections to maintain operational excellenceSupport franchisees with program management and initiativesDevelop and implement operational strategies to drive growth and innovation
Qualifications:
Grade 12 or equivalent educationMinimum 5 years of experience in a Quick Service Restaurant (QSR)Strong understanding of restaurant profit and loss statementsProficiency in English, Afrikaans, and a third language is advantageousExcellent planning, organizational, and analytical skillsProficient with MS Office (Word, Excel, PowerPoint)Results-driven with the ability to work independently and under pressureExceptional leadership, communication, and relationship-building abilitiesDetail-oriented with strong business insights and customer focusHigh level of integrity and ethics
Join our dynamic team and make a significant impact on our restaurants success. Apply now and take the next step in your career as a Restaurant District Manager.
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The incumbent the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions. The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily, Perform quality assurance based on the specialized requirements of the role. Should be able to ensure strong stake holder management into Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously.
Areas of Responsibilities
Timeous Reponses to Queries:
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties.Accurate query response within the stipulated timelines.Have good problem solving capabilities.
Record Keeping/Filing:
Record/track complaints and determinations received from the PFA, FSCA and other sources.Have a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities.
Reporting:
Controlling the outcome of PFA determinations issued and ensuring adherence.Provide a weekly report/update of all complaints to Management.Provide monthly reports for the relevant stakeholders.Be able to deal with Board of Trustees and other stakeholder enquiries.
Time and Quality Management
Meet production standards in terms of quality and quantity.Ensure written and verbal communication (internally and externally) is dealt with professionally and within the agreed service level agreements.
KPI :
Investigation of Pension Funds Adjudicator (PFA) complaints
Respond to PFA/FSCA complaints in respect of the different Funds Administered by SALT EB within the prescribed timeframes.Draft eight responses per day, forty per week and one hundred and sixty per month.Timeous implementation of OPFA determinations.Ensure that responses to PFA and other stakeholders are of high-quality standard, furthermore, to ensure that supporting documents relate the drafted response.Attend to PFA queries relating to responses/Attorney and member queries.
Record keeping:
Recording of new complaints and determinations for reporting purposes to EXCO and relevan...
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