Senior BackOffice Engineer

Job Description:

The role has responsibility for managing the Design and Architecture of Infrastructure Servers and Virtual Environments that supports and enables business services across IT at TFM. This role will also be responsible for the design, implementation and management of all Server architecture (Virtual and Physical) for TFM, which includes, the Mine, Lubumbashi, Kinshasa and Johannesburg. This role will also be responsible for our Disaster Recovery planning and backup environments for TFM.

Job Responsibilities:

• Always adhere to safety requirements as set out by the Safety department and contribute to a safe work culture.
• This role will be responsible for the following areas:

1. Active Directory services ( including DC's, Azure etc.)
2. SolarWinds Monitoring
3. Mimecast
4. Entire Exchange Environment
5. DFS
6. Proxy Services (Forcepoint)
7. SCCM
8. SCOM
9. Backup, Recovery and DRP Planning service across TFM
10. Enterprise Vault services
11. Antivirus management across the entire company (TFM)

• Ability to establish work priorities and ensure that Junior and Senior Technicians are completing work in a safe, timely manner.
• Creating standards and configuration templates for Server engineering team
• High Level Engagement with suppliers regarding outages and Incident reporting
• Troubleshoot issues as they arise - from the simple to the complex
• Perform scheduled maintenance and upgrades on Virtual Environments and standalone servers
• Provide support for Server infrastructure in an on-call rotation
• Work with multiple teams to identify bottlenecks and other Server configuration issues.
• Document Server Infrastructure, such as Server Room Layouts, Virtual Hosting Designs, backup plans and DR configurations, and other systems deemed to be critical.
• Experience instrumenting and monitoring Servers along with knowledge of advanced and leading Server technologies.
• Demonstrated experience with network architectures and security vulnerabilities associated with Servers.
• Maintain and organize reporting information and documentation for Management review.
• Ensuring Servers and VM environments are protected at all times via patch updates, Server Room/ Disaster Recovery site management.
• Ensuring business related services are maintained adequately including Exchange, domain controllers and critical business systems such as SAP, mining systems and plant systems.
• Mentoring junior and senior team members is critical
• Maintain systems security, systems backup, and systems redundancy strategies according to MIS policies and ensuring that procedure is created and improved.

Required Skills and Qualifications:

• A relevant degree or diplom...
  
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