Back to search (Gauteng > Johannesburg > Jobs > General Worker Jobs> ad 1140746958)

Sales Team Leader

1 Photo(s)

1 year ago2051 views

Report Ad

General Details

Location:

Johannesburg CBD, Johannesburg

Advertised By:Agency

Company Name:CallForce

Job Type:Full-Time

Description

We're looking for a Sales Team Leader to join our professional team of sales consultants in Sunninghill, Johannesburg.

The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.

We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.

Key Competencies & Skills

Drive operational and technological efficiencies within the team
Manage daily operations
Monitor team performance against target on a day-to-day basis, and implement changes where appropriate
Ensure the individual team members' service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.
Handle difficult customer complaints or enquiries
Drive quality control and ensure corrective actions are taken where required
Manage administrative workloads and outbound projects
Proactively encourage high performance
Coach low performers within the team
Adhere to all HR policies and procedures
Ensure adherence to Health, Safety and Environmental legislature

Qualifications & Experience

Matric
At least 2 years' experience in a leadership role, in contact centre sales
Must be technologically savvy
Certificate in supervisory management, ideal but not essential
Willingness to work shifts
Willingness to work Saturdays and overtime, as required
Understanding of IR and HR policies
Ability to handle escalations and take ownership

Working Hours

08h00 – 17h00 Monday to Friday

https://www.ditto.jobs/job/gumtree/2881433195?source=gumtree

Id Subtitle 1140746958

CallForce

Selling for 2+ years

Total Ads165

Active Ads165

Professional Seller

Seller stats

165Total Ads

329.08KTotal Views

View seller profile

Contact CallForce

Message

(4029)

Name

(Optional)

Email Address

(Optional)

Phone

(Required)

Upload CV(Optional)

Choose file

DOC or PDF only max 2 MB file size

Send Message

By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.

Save

To make sure every installation is delivered with success and efficiencyTo lead project managers and installations teamsResponsible for the development of their teamsManage and drive customer engagement and successDeliver and manage Gauteng installations schedule and ensure efficiencyDrive and manage performance managementManage staff employee relations and disciplinary processesDesign and drive employee engagement initiativesDrive high performance through effective leadership Primary Responsibilities for the Role People Management Resource planning and allocation for various projects with the projects departmentProvide coaching to installers where technical and operational gaps are identified.Monitor and manage the installer assigned to a project.Evaluate performance of team on every projectMake sure the disciplinary code is followed and employees are managed correctly and fairlyMake sure the team is efficient in all implementations – using the correct number of days per scheduled project and highlighting installs that have not been efficientManaging training and budgeting within their teamsDevelop all employees in all aspects of their careersResponsible for growth of their team members Business management and driving efficiencies Ensure that MICROS standards and documentation are adhered toTo ensure the operational objectives and efficiencies of the company are met by working with the Micros Operations Manager and other necessary stakeholdersImplement adequate controls, approved by Senior Management, within the framework and requirements of our policies and procedure and ensure adherence to these policies and procedures.Keep updated on new technologies available, both on MICROS software/hardware products, third-party software/hardware products, as well as general IT technologies, related to the hospitality industryActively contribute to the growth and advance of the company by investigating and recommending alternative business models, systems, and products, which could potentially contribute to growth or reduce expenditure Project management Ensure that the projects are executed timeously without delays.Provide technical support on escalated issues by escalating to the relevant technical departments and highlighting these issues to managementEnsure projects are delivered within budget.Complete any additional projects which may be assigned from time to time. Such projects may well be outside the scope of the day-to-day responsibilities incorporated in this job descriptionManage the project management team Reporting Do monthly reporting on the installations teams on p... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDEwMzIxNTIzP3NvdXJjZT1ndW10cmVl&jid=1217051&xid=2010321523

Invalid date

Save

Are you a seasoned business process outsourcing industry leader that prioritizes results? Do you have a track record of successfully managing numerous customer accounts, driving revenue, and producing outstanding results? A fantastic opportunity is available for a BPO Divisional Manager. Duties & Responsibilities: BPO Opps Management Develop and execute the overall operational strategy for the BPO division, aligned with the companys goals and objectives.Lead, mentor, and manage a team of managers and supervisors to ensure effective service delivery, adherence to quality standards, and achievement of performance targets.Establish and monitor key performance indicators (KPIs) to track and improve operational efficiency, client satisfaction, and financial performance.Analyze market trends, industry best practices, and emerging technologies to identify opportunities for process improvements, automation, and innovation within the BPO operations.Collaborate with cross-functional teams, including sales, marketing, and technology, to drive revenue growth, enhance client relationships, and develop new service offerings.Develop and maintain strong relationships with key clients, acting as a strategic partner and trusted advisor to address their evolving needs and drive long-term satisfaction.Ensure effective quality assurance processes and controls to ensure adherence to service level agreements (SLAs), compliance with regulations, and continuous improvement in service delivery, by working closely with the QA teams and Managers.Identify and mitigate operational risks, proactively addressing potential issues and ensuring robust business continuity plans.Monitor and manage operational budgets, resources, and costs to optimize efficiency and profitability.Provide regular reports and updates to the executive team, highlighting operational performance, challenges, and opportunities, and making strategic recommendationsLead and oversee the end-to-end operations of the BPO division, ensuring efficient and effective service delivery, adherence to service level agreements (SLAs), and achievement of key performance indicators (KPIs).Develop and implement operational strategies, policies, and procedures to drive performance improvements, enhance productivity, and optimize service quality.Monitor and analyze BPO operations performance metrics, including call volume, response time, first call resolution, customer satisfaction, and agent productivity, and/or sales enviroments metrics, and take proactive measures to meet or exceed targets.Foster a positive and collaborative work environment, promoting teamwork, motivation, and professional development among the BPO team members.Manage and cultivate client relationships, acting as the primary poi... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDExMDQyMTM0P3NvdXJjZT1ndW10cmVl&jid=1608038&xid=3411042134

Invalid date

Save

Purpose of role: The Senior Fund Accounting Managers role is to supervise the Fund Accounting unit. The incumbent will report into the COO/Deputy COO role and assists on all strategic and tactical matters as they relate to budget management, cost benefit analysis, forecasting needs, etc. Responsibilities: Operational Assist in performing all tasks necessary to achieve the organisations mission.Work with the Executive Team on the strategic vision including fostering and cultivating stakeholder relationships.Assisting in the development and negotiation of contracts.Enhancement and automation of processes through utilisation of technology.Ensure adequate controls are installed and that substantiating documentation is approved and available such that it may pass independent audits.Work with the COO/Deputy COO to ensure programmatic success through cost analysis support and compliance with all contractual and programmatic requirements. Oversee the production of monthly reports for use by the Executive Team, as well as the Board of Directors.Oversee and manage existing system controls and introduce new enhancements to streamline workflow and mitigate risk factors.Preparing and maintaining standard operating procedures throughout the Fund Accounting department.Development, implementation and management of effective financial controls. Compliance Provide oversight and play a leadership role in the Compliance Management function to ensure that:the company compliance framework and policies are properly embedded and implemented in the business.there is regular reporting on compliance breaches and progress on mitigation and management plans.administrative penalties as a result of compliance breaches are minimised.Ensure compliance with regulatory requirements through adherence to policies, procedures and guidelines.Work closely with the Executive Team to ensure that all key risks are identified and are adequately communicated to the relevant business owners.Implementation of controls to mitigate fraudulent activities and misrepresentation of information.Enhancement and automation of the production of monthly management reports and board packs. Customer Attend Board and Subcommittee meetings.Development stakeholder relationships.Ensure adherence to customer and service provider SLA’s. People Train the Fund Accounting department and other staff on raising awareness and knowledge of financial management matters.Development and implementation of staff succession and growth plans.Effective team management and coordination of financial activities ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjU1MzAwNjk3P3NvdXJjZT1ndW10cmVl&jid=1737670&xid=1655300697

Invalid date

Save

Introduction A well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za. Duties & Responsibilities: • Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day. • Manage technical escalations and Raise technical tickets with respective Vendor where required. • Coordinate customer escalations with Vendor customer relationship team (CRT) • Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement. • Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction. • Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians. • Apply ITIL processes into operations. • Develop interlocks between team and the rest of Service Operations teams. • Develop team targets. • Working with supervisors to improve staff performance. • Forecast, plan and set up business strategies. • To leverage knowledge and skills in the timely operation of the unit. • Drive operational performance and ensure proactively and business initiatives. Forecast, plan and set up business strategies. • To leverage knowledge and skills in the timely operation of the unit. • Drive operational performance and ensure proactively and business initiatives. • Responsible for managing & leading a team of dedicated Technical support professionals (Locally and Globally) in full filling the Customer Support contracts (KPIs / Lead Times) for Regional customers. • Handle customer management escalations, work under extreme pressure, handle emergencies, co-ordinate with different stake holders. • Conducting Periodic reviews with the customer to analyze issues and their trends to take proactive measures to maintain SLA and to exceed clients expectations. • Knowledge of service management integration and ITIL. • Measuring client satisfaction via client surveys and the continued growth and expansion of services and solutions. • Point of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames. • Conduct regular in depth service and process audits. • Employee retention, motivation and training. • Focus on grooming people from L1 to L2, L2 to L3 within select timelines. Experience & Qualification Requirements: • Must have ITIL certification. • Must have experience managing 20-30 members of a team. • Needs to be skilled in handling people, complete operations and technical aspects. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NjMzNDQxMzY/c291cmNlPWd1bXRyZWU=&jid=1690591&xid=763344136

Invalid date

Team Leaders – Inbound (Norwegian / Danish / Swedi

Save

Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm). Minimum Requirements Grade 12Must be bilingual (verbal and written) in English and one of the following languages: DutchDanishSwedishNorwegian Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre) Operations Management and Continuous Improvement Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement People and Performance Management Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIzNDcwNjAzP3NvdXJjZT1ndW10cmVl&jid=579950&xid=4223470603

Invalid date

Gumtree Safety Tips

1.Meet in a public space to see the item and exchange money.

2.Never send your item before receiving the money.

3.Never send or wire money to sellers or buyers.

Looking to Sell?

Whether you are selling your car, old cell phone or laptop, learn how much your item could be worth with our Gumtree Pricing Guide.