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Quality Assurance Administrator
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General Details
Location:
Advertised By:Agency
Company Name:Ad Talent Africa
Job Type:Full-Time
Description
This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre.
.MAIN PURPOSE OF THIS POSITION
To assume responsibility for:
- Quality Assurance for the Group
MAIN TASKS AND RESPONSIBILITIES:
- Implement and Monitor the QA process (Internal Call Centre QA)
- Conduct all assessments
- Monthly reporting
- Trend Reviews
- Coach Staff for QA/Performance Improvement
- Staff Training
REQUIREMENTS:
- Matric and Qualification in Call Centre Management
- 3 Years’ Experience in Call Centre Management
- Must be able to interpret Most South African Languages
- Attention to detail. Logical Thinker. Problem Solver. Good Communication Skills
- Ability to work to tight deadline
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDM5NDQ3Mzg3P3NvdXJjZT1ndW10cmVl&jid=375420&xid=1439447387
Id Subtitle 1013748766
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Ad Talent Africa
Selling for 2+ years
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