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Debt Review
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General Details
Location:
Advertised By:Agency
Company Name:Isilumko Staffing.
Job Type:Contract
Description
A leading and growing bank is looking for a debt reviewer for a 3 month period.
Description
FULL function of debt review: from start to finish – the debt review process, dealing with insolvencies, sequestrations etc.
Requirements
ITC Clear
Must be comfortable working alternate Saturdays and Public holidays.
Must be able to work rotational shifts, latest shift being 10 am to 7 pm.
Target Driven
R 10 000 basic and R 5 000 performance based incentive
3 – month contract
MUST be vaccinated
Work at Sandton, at the office
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjcyNDE5MjY0P3NvdXJjZT1ndW10cmVl&jid=1686481&xid=1272419264
Id Subtitle 1235051501
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Isilumko Staffing.
Selling for 3+ years
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Collect outstanding debt and liaise with clients to ensure prompt payment from them by reconciling accounts and forwarding necessary documentation.
Primary Responsibilities for the Role
Daily Management of Debts and Collections for allocated customersSwitchboard Assistant/Back-up dailyEnsure that debts are paid in a timely mannerCollect overdue invoices (Maintenance, Hardware, Dockets, Bounced Debit orders, Installations, Repairs etc.) by Telephone, email & letter within agreed timescalesMaintain and regular update of customer master dataIdentify changes in payment patterns and propose action to avert indebtednessEnsure that all transactions/payments are compliant with SARS and International RegulationsHandle disputed bills and negotiate to bring payment within agreed termsProvide accurate advice on billing queriesRespond promptly and completely to both client and internal enquiresPropose write off of irrecoverable accountsProviding ad-hoc reporting as and when requestedAdvise on posting of payments and allocation as requiredEnsure monthly processing deadlines are met as requiredAssist in sending out of monthly statements/letters as may be agreed from time to timeMaximize cash collection across RegionsUndertake account reconciliations as requiredPrepare Handovers for delinquent accounts & prepare files for transfer to the Debt Recovery Dept. (Attorney)Prepare copies of invoices and statements on request per customersCheck bank-statements to establish paymentsSuggest to Management to put STOP SUPPORT on Customers who have not paid their accounts.Suggest to Management to Take customers OFF Stop Support if/when neededReport on status of Age Analysis at meetingsAdministrative duties, including professional electronic communication with clientsMeeting monthly and yearly targetsUpdate customer comments with all debt collecting and other communication
Minimum Qualification and Experience Requirements
Matric / Grade 12 / EquivalentFinance or Credit Management qualification will be advantageousMinimum 1 years’ experience in credit controlKnowledge and understanding of debt collecting proceduresAbility in dealing with clients at all levels, including corporate entities and high net worth individualsAbility to prioritize in under pressure environmentConfident personality who is able to operate at all levelsExcellent communication skillsA self-starter who is pro-active and can set and achieve goalsAbility to recognize potential risk to the Firm and escalate it.
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You will be responsible for supporting the Head of Credit Control, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.
Key Responsibilities:
Managing and developing MEA AR team and own customer ledgerHandling daily management process to track the cash collection throughout the month, with clear notesMaintain customer master data and customer credit checks using the DoA to obtain approval before setting the new customer profileHandling customer queries, making sure they are rooted to the correct department to investigate and resolveEnsure customer accounts are reconciled, including withholding tax /exchange rate/ bank chargesManaging the month end process and reportingIdentifying and escalating potential bad debts to managementLeading the daily, weekly, and monthly catch meetings with customers and internal customersAccount escalations and legal processingPut customers on stop where necessary and communicate this to relevant departmentsAssisting the Head of Credit EMEA and SEA with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents
Background and Skills:
Background in credit control essentialCICM Qualification or studying towards / desire to studyEffective management and communicationAbility to manage a large debtors listCustomer focused individual who is self-motivated and results drivenAbility to build strong trusted relationshipsTime management and prioritisation skillsAbility to use own initiative and think ‘outside the box’Excellent face to face and telephone manner, with strong written and oral communication skillsIs adaptable and able to respond to business needs in a fast-paced environment.Can look for continuous improvement of reporting and controls.Must be a self-starter who can work independently and as part of a team.
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Introduction
A leading hybrid IT systems integrator and managed services provider company in Midrand are looking to recruit a Group Accountant to join their team.
Duties & Responsibilities
Monthly financial and management reportingMeeting specific month end deadlines in a timely mannerCapture financial entries, review financial performance and distribute financial reportsPrepare balance sheet reconciliationsFixed Asset Capex maintenance including applications, additions, disposal, depreciation and related accounting entriesPrepare Exco packs and PDF documentsMaintain internal control and compliance with company policiesAdhoc tasks as and when requested
Desired Experience & Qualification
BCom degreeAt least 3 years working experience as an AccountantUp to date Accounting experienceMust be able to communicate effectively (verbally and written) with managementProficiency in Excel and Outlook and knowledge of MS OfficeAbility to work under pressure in order to manage and meet strict deadlinesPerformance driven and attention to detail. Must be able to deliver results in a team environmentMust be reliable and accept responsibility for the tasks assigned to them
Package & Remuneration
R28 000 CTC
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We are seeking skilled and experienced Debt Collectors to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach.
Responsibilities:
You will be working Monday - Friday from 09h00 - 18h00 as well as 2 Saturdays a month from 08:00 - 13:30 Proactively contact customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customers Analyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactionsAdapt to changes in policies, procedures, and strategies related to debt collection
Requirements:
Proven 5 years experience collecting from businesses High school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanor when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
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