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Customer Success Consultant - implementation
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General Details
Location:
Advertised By:Agency
Company Name:PRR Recruitment Services
Job Type:Full-Time
Description
Customer Success Consultant needed Implementation – Hybird – Rneg
This dynamic company is seeking a Customer Success Consultant the ideal candidate will have
2 years of experience in Technology Consulting and or Training Role
Understanding HR Tech and Related technologies
Excellent communication skills
Degree or diploma is essential
Stable track record with implementations.
Deliver high Quality training services to clients in the implementation, integration and usage of the HR Recruitment software
Consult with Client to identify their needs
Requirements and goals for the software
Develop and maintain user manuals, training materials and other related documentation to support the training and implementation process
If you are looking for a new challenge send your CV to marinda@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODE0ODk5NTc3P3NvdXJjZT1ndW10cmVl&jid=1750841&xid=3814899577
Id Subtitle 1247907904
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PRR Recruitment Services
Selling for 2+ years
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Customers are effectively supported through efficient SLA managementWe can meet the return on investment to the customerWe are recognized as the trusted advisor across our software solutions.
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Talent Acquisition:
Lead the recruitment and selection process to attract top talent.Develop and maintain effective sourcing strategies to meet staffing needs.Collaborate with department heads to identify staffing requirements and plan recruitment efforts accordingly.
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Foster a positive and inclusive work environment.Manage and resolve employee conflicts and grievances.Ensure compliance with labor laws and company policies.
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Administer compensation and benefits programs.Conduct salary surveys to ensure competitiveness in the market.Manage the annual performance appraisal and salary review process.
Employee Engagement and Retention:
Develop and implement employee engagement initiatives.Monitor and enhance employee satisfaction and retention efforts.Conduct exit interviews and analyze turnover data to identify areas for improvement.
HR Reporting and Analytics:
Maintain accurate HR records and generate relevant reports.Utilize data-driven insights to make informed HR decisions.
Legal Compliance:
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At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
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Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.
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Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
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We are seeking a highly motivated and experienced Restaurant District Manager to oversee the operations of multiple restaurants within an assigned territory. As a District Manager, you will play a crucial role in ensuring the smooth running of our retail stores and achieving sales goals. If you have a passion for the food industry, a track record of success in a fast-paced environment, and excellent leadership skills, this is the opportunity for you.
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The incumbent the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions. The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily, Perform quality assurance based on the specialized requirements of the role. Should be able to ensure strong stake holder management into Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously.
Areas of Responsibilities
Timeous Reponses to Queries:
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties.Accurate query response within the stipulated timelines.Have good problem solving capabilities.
Record Keeping/Filing:
Record/track complaints and determinations received from the PFA, FSCA and other sources.Have a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities.
Reporting:
Controlling the outcome of PFA determinations issued and ensuring adherence.Provide a weekly report/update of all complaints to Management.Provide monthly reports for the relevant stakeholders.Be able to deal with Board of Trustees and other stakeholder enquiries.
Time and Quality Management
Meet production standards in terms of quality and quantity.Ensure written and verbal communication (internally and externally) is dealt with professionally and within the agreed service level agreements.
KPI :
Investigation of Pension Funds Adjudicator (PFA) complaints
Respond to PFA/FSCA complaints in respect of the different Funds Administered by SALT EB within the prescribed timeframes.Draft eight responses per day, forty per week and one hundred and sixty per month.Timeous implementation of OPFA determinations.Ensure that responses to PFA and other stakeholders are of high-quality standard, furthermore, to ensure that supporting documents relate the drafted response.Attend to PFA queries relating to responses/Attorney and member queries.
Record keeping:
Recording of new complaints and determinations for reporting purposes to EXCO and relevan...
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