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Helpdesk Operator
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General Details
Description
Required:
- Matric (Must)
- Relevant degree or diploma Equivalent (added advantage)
- A minimum of 3 years’ property experience
- Strong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings)
Responsibilities:
Helpdesk:
- Attend to daily logged calls on the helpdesk/MyBuildings.
- Logging and follow-up of complaints or other requests received from tenants for services to be rendered.
- Checking and advising the PSM on the client’s mandates
- Ensuring supporting documents are attached to Helpdesk/MyBuildings system.
- Allocating work orders to directly employed Property Service Management.
- Tracking job progress when call was logged, PO created, vendor completing to capturing invoices and report overdue work orders.
- Fast and efficient handling of calls received by helpdesk. Assign job cards to internal maintenance operatives and PSM. Immediate logging of the calls and supply reference #'s to the requester.
- Attending to follow ups and escalations of work orders daily.
- Accepting and completing of job cards and closing of work orders.
- Liaise with contractors, Building Managers, Property Manager and Facilities Manager to ensure all parties are up to date with current issues/changes.
- Notifying responsible supervisor of work to be carried out.
- Assist Property administrator with the uploading of tenants on MyBuildings.
- Send email Broadcasts from MyBuilding system.
- Follow standards of the helpdesk procedures.
- Adhere to deadlines set by management.
Invoice Management:
- Checking/Audit all received invoices daily.
- All vendor’s invoices received to be checked against
compliance checklist.
Check coding of invoices as per the code supplied by the requester of the job card.
- Ensuring that correct paperwork is attached to invoice.
- Follow up and resolve non-complaint invoices.
- Reconciliation of vendors statements
Reporting:
- Prepare and report on daily progress report of helpdesk/MyBuildings. Report overdue work orders.
- Assist with accrual report per Service Manager from the system (monthly).
Vendors:
- Loading vendors on PIMS2 / MyBuildings.
- Manage vendor’s documentation are in line with procedure documentation (monthly)
- Assist contractors on MyBuildings (daily).
- Assist finance department with SLA invoices (monthly).
- Update Vendor files with the required documents (monthly).
- Audit approved vendor list and report noncompliance to PSM (monthly).
Query Resolution:
- Escala...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDU0NDU3NjUxP3NvdXJjZT1ndW10cmVl&jid=1681962&xid=1454457651
Id Subtitle 1235050353
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Tower Group
Selling for 2+ years
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Duties & Responsibilities:• Daily maintenance of schedules (Credit note listing, Delivery Note Schedules, Foreign Creditors, etc)• Customer account creation on Syspro and maintenance of customer accounts• Performing credit checks on new customer accounts• Customer Invoicing• Assisting with processing of Cashbooks• Sending out monthly statements to customers• Assisting with capturing payments on banking system• Circulating open sales report to sales team• Credit card processing and reconciliations• Data capturing and processing of weekly and monthly payrolls• Completion of pension fund report by the 7th of new month• Monthly completion of EMP 201 (PAYE, SDL, UIF & ETI)• Managing of monthly payroll reports• Processing of payroll according to internal policies, procedures, and work instructions• Performing proper calculation of taxes, deductions, and associated SARS submissions• Participating in year-end process including year-end adjustments, year-end tax statements and review of year-end tax filing information• Attending to payroll queries received from employees• Maintaining accurate record keeping• General admin assistance to the finance team• Assisting with year end and periodic audits• Adhoc duties and miscellaneous duties as prescribed by Management
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The IT Support Technician
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CANDIDATES NEAR HOUT BAY PLEASE
NO LONG COMMUTS ACCEPTED
Client correspondence
Answering the phone and speaking to new incoming clientsEmailing clientsRequesting documentation from clientsFollowing up with clients (payment, documentation, clarifying information)Setting up new client profilesWelcoming clientsUpdating WebsiteSecretary work
Consultations
Setting up consultation with clientsSetting up video conferenceManaging the schedule of the head of the officeTaking notes during consultationsPreparing summaries and opinions
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Getting quotes for suppliers in officeContacting companies and putting job in motionChecking invoices + ensuring paymentPersonal organisation tasksReview of English opinionsAttending to CBD programsXero (Accounting)Daily capturing of invoices and related correspondence with client.Reconcile interim accounts and salary and TAV control accountsCapture all monthly payroll for clientsCheck P&L and balance sheet for all clients
Sars and Tax
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A great opportunity in the pharmaceutical industry. Join their team as a Management Accountant.
Duties include:
Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function.
The management accountant role will be to undertake daily, monthly, quarterly, administrative tasks to ensure the functionality and coordination of the department’s activities to ensure meeting all deadlines.
KEY RESPONSIBILITIES
Management reporting:
Responsible for back flushing raw components within Syspro for MSAUpdate standard costs in the bill of materials within Syspro for MSAReview standard and actual costs for inaccuracies - MSA and AJNSetup and help manage the Inventory module for cost modificationValidate the cost of goods sold as part of the month-end closureAssisting in month-end close of the General Ledger for - MSA and AJNReview of monthly General Ledger Reconciliation file before final review by the Financial ManagerRun general ledger expense accounts in preparation for year-end auditDeveloping and managing financial systems/policiesAssist in managing queries related to the monthly financial results from internal partiesPreparation and submission of monthly VAT returnsMonthly fixed asset register maintenance of MSA and AJN in SysproOverseeing accounting year end processes to meet year-end deadlines
Prepare annual financial statements in accordance with IFRS for year-end
Assist the Financial Manager to prepare and review annual budget requirementInput of budget file into reporting tool for the year aheadProviding insightful financial info for the purpose of decision-making for the business
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Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements
PRE-REQUISITES
Relevant Finance qualification in an Accounting / Finance field; or equivalence of having fulfilled a similar role for at least 2-3 years in a deadline driven environment
TECHNICAL COMPETENCIES REQUIRED
Advanced computer literacy (Advance...
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