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German speaking Junior FIT Consultant

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1 year ago1178 views

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General Details

Location:

Higgovale, Cape Town

Advertised By:Agency

Company Name:ABC Worldwide

Job Type:Full-Time

Description

Requirements:

you are either a SA Citizen or have permanent residence status
Matric (Grade 12 or equivalent qualification)
must be fluent in German reading, writing and speaking
must be able to work full time Monday to Fridays - working hours 1-2 Staff members 09:30 to 18:00 and one staff member 08:30 to 17:00
no previous experience in tourism required – full in-house training

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Id Subtitle 1175116854

ABC Worldwide

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Introduction A well-established company based in Cape Town is looking for a ITIL certified IT Manager to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za. Responsibilities & Duties: • Monitor daily Backlog (Download from Compass) , Coordinate repair activities with technicians and report progress by COB every day. • Manage technical escalations and Raise technical tickets with respective Vendor where required. • Coordinate customer escalations with Vendor customer relationship team (CRT) • Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement. • Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction. • Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians. • Apply ITIL processes into operations. • Develop interlocks between team and the rest of Service Operations teams • Develop team targets. • Working with supervisors to improve staff performance. • Forecast, plan and set up business strategies. • To leverage knowledge and skills in the timely operation of the unit. • Drive operational performance and ensure proactively and business initiatives. Forecast, plan and set up business strategies • To leverage knowledge and skills in the timely operation of the unit. • Drive operational performance and ensure proactively and business initiatives. • Responsible for managing & leading a team of dedicated Technical support professionals (Locally and Globally) in full filling the Customer Support contracts (KPIs / Lead Times) for Regional customers • Handle customer management escalations, work under extreme pressure, handle emergencies, co-ordinate with different stake holders. • Conducting Periodic reviews with the customer to analyze issues and their trends to take proactive measures to maintain SLA and to exceed clients expectations. • Knowledge of service management integration and ITIL. • Measuring client satisfaction via client surveys and the continued growth and expansion of services and solutions • Point of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames • Conduct regular in-depth service and process audits. • Employee retention, motivation and training • Focus on grooming people from L1 to L2, L2 to L3 within select timelines Desired Experience & Qualification Requirements: • National Diploma in IT • Must have ITIL certification • Must have experience managing 20-30 members of a team • 5 - 6 years experience in IT service Manager with exp... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzI5MDYyNzcyP3NvdXJjZT1ndW10cmVl&jid=1681436&xid=3329062772

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We are seeking skilled and experienced Debt Collectors to join our reputable call centre. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach. New division has been opened so need new teams of staff (30) Responsibilities: Early shift will be Monday - Friday from 07:30 - 15:45 as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River OR Flexi shift hours will be Monday - Friday from 10:00 - 19:00, transport will be made available to flexi shift hour workers as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River Proactively contacting customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customersAnalyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactions Requirements: Proven 2 or more years’ experience collecting from businessesHigh school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanour when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NTA1MTMyNTE/c291cmNlPWd1bXRyZWU=&jid=1716675&xid=850513251

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A great opportunity in the pharmaceutical industry. Join their team as a Management Accountant. Duties include: Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function. The management accountant role will be to undertake daily, monthly, quarterly, administrative tasks to ensure the functionality and coordination of the department’s activities to ensure meeting all deadlines. KEY RESPONSIBILITIES Management reporting: Responsible for back flushing raw components within Syspro for MSAUpdate standard costs in the bill of materials within Syspro for MSAReview standard and actual costs for inaccuracies - MSA and AJNSetup and help manage the Inventory module for cost modificationValidate the cost of goods sold as part of the month-end closureAssisting in month-end close of the General Ledger for - MSA and AJNReview of monthly General Ledger Reconciliation file before final review by the Financial ManagerRun general ledger expense accounts in preparation for year-end auditDeveloping and managing financial systems/policiesAssist in managing queries related to the monthly financial results from internal partiesPreparation and submission of monthly VAT returnsMonthly fixed asset register maintenance of MSA and AJN in SysproOverseeing accounting year end processes to meet year-end deadlines Prepare annual financial statements in accordance with IFRS for year-end Assist the Financial Manager to prepare and review annual budget requirementInput of budget file into reporting tool for the year aheadProviding insightful financial info for the purpose of decision-making for the business Financial analysis Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements PRE-REQUISITES Relevant Finance qualification in an Accounting / Finance field; or equivalence of having fulfilled a similar role for at least 2-3 years in a deadline driven environment TECHNICAL COMPETENCIES REQUIRED Advanced computer literacy (Advance... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NTY2MDI4NjM/c291cmNlPWd1bXRyZWU=&jid=1206361&xid=756602863

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