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Account Manager
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General Details
Description
The Account Manager is responsible for selling the business’s products and services to our existing client base. He/she is responsible for implementing sales plans, documenting quotes, and reporting sales performance to the line manager. The Account Manager has the responsibility of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their needs, and maintain a positive relationship between both parties for future business venture opportunities.
Primary Responsibilities for the Role
- Operating as the lead point of contact for all customer account management matters.
- Building and maintaining strong, long lasting customer relationships with the intention of retaining customers and maximising revenue.
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
- Collaborate with sales and other departments to identify and grow opportunities and revenue.
- Assist with challenging customer requests, or issue escalations as needed.
- Achieve agreed upon sales targets and outcomes within determined schedule through achieving or exceeding allocated Sales Quota.
- Sales Quota’s will be reviewed annually and can be amended through the addition/removal of accounts.
- Perform cost-benefit and needs analysis for existing customers to meet their needs.
- Identify additional business needs of client base through observation and the completion of a full sales survey.
- To entertain customers, where possible with visits to existing satisfied customers with the intention of selling additional or new products.
- Coordinate sales effort with all team members and departments/divisions required.
- To maintain communication with the client showing an ongoing interest in the installation and the installation team.
- Ensure that all funds are collected on time as per the contract.
- To complete a daily log of all activities, quotations sent and lost business.
- Analyse statistics thereby identifying key sales areas, problems, and success rate.
- To constantly monitor and be aware of competitor activity and maintain and share competitor knowledge.
- To present a realistic proposal to a client, having thoroughly researched cost factors, and ensure that the proposal is achievable.
- To constantly be aware of new business opportunities and action these.
- Maintain communications with the office daily.
- Forward relevant product information, fixes, workarounds, known issues, etc… to relevant personnel within the company.
- Keep updated on new technologies available, both on MICROS software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.
- Regularly visit the corporate website https://www.adaptit.com/hosp...
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Id Subtitle 1116193882
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Adapt IT
Selling for 2+ years
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Active Ads75
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ACCOUNT MANAGER Eastern Cape / Port Elizabeth
ROLE PURPOSE
To market and sell all our company products and services to new and cross sell and upsell to existing clients in order to achieve agreed sales and service targets. To maintain excellent customer relationships through effective service delivery; to assist with daily tasks with the objective of retaining and growing the defined portfolios.
To actively resolve all client queries that have been escalated within a reasonable timeframe and to actively identify leads for respective Sector Heads.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
KEY RESPONSIBILITIES
In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily:
Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services The Company provides.Engages with clients on a regular basis to maintain sound relationships.Acts as primary contact between Clients and The Company for purposes of:
negotiating prices within the parameters of the Authority Frameworkproviding customised solutionsproblem/issue resolution
Stays abreast of and informs the Sales Manager/ Sector Head of changing market and competitor trends.Maintains a current and updated database on all clients in own portfolio.Keeps informed of legislative requirements pertaining to document & records management.Ensures effective classification of client information to ensure fast and accurate retrieval.Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.Compiles and reports on boxes past due on a quarterly basis.Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.Ensure that clients’ portfolios data integrity is accurately maintained.Assists with preparing ...
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Introduction
A leading global integrated security company, based in Milnerton, Cape Town is looking for an experienced Business Development Manager, responsible for the marketing and sales of integrated security solutions to prospective and existing customers, to achieve established sales targets.
Duties & Responsibilities
1. Effective management of sales and marketing in the region? Development of sales strategy specific to the region, through analysis of the region’s business profile, products and services available / required,existing customer base, resources and competitors.? Identification of potential new business opportunities through consultation and cooperation with operational management, planned prospecting, leads, cold calling, tender notices.? Arrange and conduct meetings with new and existing business prospects, in conjunction with operational management where appropriate, to market company integrated security solutions.? Conduct / arrange site surveys to identify risks and develop appropriate solution to meet customer needs.? Prepare and submit sales proposals / tenders to prospective customers. Where necessary, prepare and conduct sales presentations.? Obtain approval from the Regional Financial Manager that the proposal complies with the PAP Model? In consultation with the ROD and Financial Manager, ensure that annual contract escalations of existing customers are finalised.
2. Effective performance of Sales and Marketing administrative functions? Finalise contract documentation (Service Agreement, Letter of Intent) as per standard terms and conditions, with any variation approved by the National Office.? Preparation and submission of Contract Schedule to appropriate departments for processing.
? Ensure that a customer file is maintained, containing a signed copy of the contract, contract schedule, as well as any other relevant documentation.? Ensure that the Head Office is provided with copies of all signed contracts.? Ensure that the contract status report is updated on a monthly basis.? Ensure that the ERP system is constantly updated with all required information on new and existing customers.? Where required by the Regional Operations Director, coordinate Public Relations activities, Company sponsored events, and the control and distribution of corporate gifts.
3. Effective reporting on regional Sales and Marketing activities? Preparation and submission of monthly reports to ROD and National Sales and ESS Director.? Provide Financial Manager with accurate information on new and lost business as required.? Advise regional operational management of sales activities, competitors and customer needs.
4. Health and Safety
? Participate in the design/ development/ review/ implementatio...
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The Sales Development Representative is responsible for selling the business’s products & services. He/sheis responsible for implementing sales plans, documenting quotes, and reporting sales performance to theline manager.
PRIMARY RESPONSIBILITIES FOR THE ROLETo acquire new business for the hospitality division.Perform cost-benefit and needs analysis for potential customers to meet their needs.Achieve agreed upon sales targets and outcomes within determined schedule through achieving or exceeding allocated Sales Quota.Sales quota to be reviewed annually.Follow up on leads by visiting prospective clients regularly, often enough to maintain their interest but not too often to alienate them.Analyse the territory/market potential, track sales and provide status reports.To entertain prospective clients, where possible combining this with visits to existing satisfied customers.Coordinate sales effort with all team members and departments/divisions requiredTo maintain communication with the client showing an ongoing interest in the installation and the installation team.Ensure that all funds are collected on time as per the contract.To complete a daily log of all activities, quotations sent and lost business.Analyse statistics thereby identifying key sales areas, problems, and success rate.To research prospective client details, finding out as much as possible about the company to ensure a professional approach.To constantly monitor and be aware of competitor activity.To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable.To constantly be aware of new business opportunities and action these.Maintain communications with the office daily.Forward relevant product information, fixes, workarounds, known issues, etc… to relevant personnel within the company.
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS* Matric / Grade 12 / Equivalent* Minimum 5 years’ experience within sales* Valid passport* Own reliable vehicle and valid driver’s license* Willing to travel* Understanding of Hospitality environment or experience in Information Technology Sector (IT) beneficial* Proficient in Microsoft product suite
DESIRED SKILLS AND QUALITIES• Highly motivated, self-disciplined and target driven with proven track record in sales• Excellent selling, negotiation, and communication skills• Excellent customer service• Excellent knowledge of MS Office• Ability to create and deliver presentations tailored to the audience needs
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Are you a passionate and results-driven sales professional? Do you have a talent for building strong relationships and driving business growth? Our client is seeking a dynamic Account Developer to join our team in Cape Town. As an Account Developer, you will play a vital role in expanding our business and promoting our portfolio of exceptional beverages. Join us in our mission to deliver exceptional experiences to our customers.Responsibilities:Relationship Building: Develop and nurture strong relationships with existing and potential clients, distributors, and trade partners in Cape Town and surrounding areas.
Sales Strategy Execution: Implement sales strategies and action plans to achieve and exceed sales targets. Identify new business opportunities, generate leads, negotiate contracts, and close sales deals.
Customer Engagement: Provide exceptional customer service and support to ensure customer satisfaction and loyalty. Conduct regular business reviews to identify opportunities for account growth and address any concerns.
Sales and Business Development: Identify and target new business opportunities within the assigned territory or accounts. Develop and execute sales strategies to meet or exceed sales targets. Generate new leads, negotiate contracts, and close sales deals.Relationship Management: Build and maintain strong relationships with key accounts, distributors, and trade partners. Provide exceptional customer service and support to ensure customer satisfaction and loyalty. Conduct regular business reviews and identify opportunities for account growth.Product Promotion and Brand Awareness: Act as a brand ambassador by promoting our products to clients and customers. Conduct product presentations and tastings to increase awareness and drive sales. Stay updated on industry trends and competitor activities to provide insights and recommendations.Market Analysis: Monitor market trends, customer preferences, and competitor activities to identify opportunities for growth. Analyse sales data and market research to develop strategic plans and recommendations. Provide feedback to management regarding customer needs, market conditions, and product performance.Collaboration: Collaborate with internal teams such as marketing, trade marketing, and supply chain to ensure seamless execution of sales strategies. Coordinate with distributors and trade partners to ensure timely product delivery and availability.Reporting and Documentation: Maintain accurate and up-to-date records of sales activities, customer interactions, and market intelligence. Prepare regular reports and presentations on sales performance, market trends, and customer feedback.
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This position will include extensive travelling
This person will report to the Sales and Commercial Manager
PURPOSE OF THE ROLE: The Sales Agent - Business will be responsible for actively calling and visiting potential new business clients, to establish client needs, sell business Fibre, Wireless, VoIP, SLA’s and related products and upselling to existing business customers. An important aspect of the job is maintaining good customer relationships, accurate communication, and excellent product knowledge.
Key Performance Areas would include, but are not limited to:
Calling on businesses in the region to sell the Company’s business Fibre, Wireless, VoIP, SLA and relatedAchieving the monthly business sales objectives and KPIs as set byMaintaining the Company’s business customer base via effective account managementGrowing the Company’s business customer base via identification of new opportunities and converting those opportunities into newProactively cross-selling and up-selling to business customers by identifying client needs and matching them to the Company’s various businessTracking and reporting key sales metrics on a dailyMeticulous lead generation, tickets and sales pipeline management.Preparing professional quotations for business customers based onConducting desktop feasibility studies and site surveys for business customers (Fibre/Wireless).Ensuring strict Departmental adherence to all SOPs and other internal processes &Capturing customer information, orders, invoices, compliances and all related information accurately onAttending and assisting with marketing events whereActively tracking and communication of key competitorEmbodying the highest levels of professionalism, integrity, honesty, and adherence to company policies andEffectively following-through of all tasks assigned byAlways portray the company to stakeholders in a positiveMust be willing to travel as and when
The successful candidate must have the following experience/skills: -
Minimum 2-3 years Sales and Technical experience (Telecoms/IT space).Proven sales record in a solution sellingPrevious experience in technology, preferably B2B and/or Channel/Reseller Management isOwnership – able to take responsibility, troubleshoot problems and work with teams.Ability to work under pressure and comfortable operating in a fast-changingAble to cultivate trust and credibility and maintain strong workingRelationship building and Key Account ManagementGood negotiation and deal closingExcellent communication and presentationSelf-management & time management skillsGrade 12 is required
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A great opportunity in the pharmaceutical industry. Join their team as a Management Accountant.
Duties include:
Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function.
The management accountant role will be to undertake daily, monthly, quarterly, administrative tasks to ensure the functionality and coordination of the department’s activities to ensure meeting all deadlines.
KEY RESPONSIBILITIES
Management reporting:
Responsible for back flushing raw components within Syspro for MSAUpdate standard costs in the bill of materials within Syspro for MSAReview standard and actual costs for inaccuracies - MSA and AJNSetup and help manage the Inventory module for cost modificationValidate the cost of goods sold as part of the month-end closureAssisting in month-end close of the General Ledger for - MSA and AJNReview of monthly General Ledger Reconciliation file before final review by the Financial ManagerRun general ledger expense accounts in preparation for year-end auditDeveloping and managing financial systems/policiesAssist in managing queries related to the monthly financial results from internal partiesPreparation and submission of monthly VAT returnsMonthly fixed asset register maintenance of MSA and AJN in SysproOverseeing accounting year end processes to meet year-end deadlines
Prepare annual financial statements in accordance with IFRS for year-end
Assist the Financial Manager to prepare and review annual budget requirementInput of budget file into reporting tool for the year aheadProviding insightful financial info for the purpose of decision-making for the business
Financial analysis
Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements
PRE-REQUISITES
Relevant Finance qualification in an Accounting / Finance field; or equivalence of having fulfilled a similar role for at least 2-3 years in a deadline driven environment
TECHNICAL COMPETENCIES REQUIRED
Advanced computer literacy (Advance...
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